Service Desk Technician

Vanterra Foundation Solutions; Minneapolis (MN); Hybrid; Full time

Job summary

A leading company in foundation solutions is seeking a Helpdesk / Service Desk Technician to support a remote workforce. This role involves troubleshooting technical issues, managing support tickets, and assisting with onboarding tasks. Ideal candidates will have experience in helpdesk roles and proficiency with Microsoft 365 and JIRA. Join a collaborative IT team focused on providing excellent support to employees.

Qualifications

• 1–3 years of experience in a helpdesk or service desk role.
• Experience supporting a remote or hybrid workforce.

Responsibilities

• Provide timely technical support to remote employees via Microsoft Teams and email.
• Troubleshoot hardware, software, and connectivity issues on Windows devices.

Skills

Problem Solving

Communication

Organization

Tools

Microsoft 365

JIRA

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Vanterra Foundation Solutions provided pay range

This range is provided by Vanterra Foundation Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

About Us

Grounded in partnership and teamwork, Vanterra Foundation Solutions is a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses dedicated to high-quality solutions for homeowners across the United States. Committed to being a partner of choice for outstanding businesses in the industry, Vanterra provides companies with extensive resources and expertise to support their growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure. Join us!

We are seeking a customer-focused Helpdesk / Service Desk Technician to join our IT team. While this role is based on-site and sometimes hybrid, most of your support will be for a distributed, remote workforce. You’ll be responsible for handling technical issues related to laptops, software, and network access—ensuring remote employees can stay productive and supported. This position requires strong troubleshooting skills, excellent communication, and the ability to handle multiple support requests through our JIRA-based ticketing system.

Key Responsibilities:

• Provide timely technical support to employees—primarily remote—via Microsoft Teams, email, and JIRA.
• Troubleshoot hardware, software, and connectivity issues on Windows devices.
• Triage and manage support tickets through JIRA, ensuring clear documentation and resolution tracking.
• Prepare and configure laptops and peripheral equipment for new hires and shipping to remote locations.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.) and other SaaS platforms.
• Assist with onboarding and offboarding tasks, including device setup and account provisioning across various systems.
• Contribute to the internal knowledge base and process documentation.
• Coordinate with vendors for hardware procurement, warranty claims, and returns.
• Escalate complex or unresolved issues to Tier 2 or specialized support teams as needed.
• Adhere to IT security protocols and support best practices for a secure remote work environment.

Qualifications:

Required:

• 1–3 years of experience in a helpdesk or service desk role.
• Experience supporting a remote or hybrid workforce.
• Proficiency with Microsoft 365 (Teams, Outlook, SharePoint).
• Familiarity with ticketing systems—preferably JIRA.
• Comfortable troubleshooting both Windows and Mac environments.
• Strong problem-solving skills and ability to communicate clearly with non-technical users.
• Highly organized and capable of working independently and collaboratively.

Preferred:

• Experience with device management tools (e.g., Mosyle, Intune, or similar).
• Understanding of Wi-Fi and general networking concepts.
• IT certifications such as CompTIA A+ or Microsoft certifications a plus.
• This is an on-site/hybrid position, with standard weekday hours.
• Regularly supports users across multiple time zones.
• Must be able to handle equipment logistics (shipping/receiving, setup, returns).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

Referrals increase your chances of interviewing at Vanterra Foundation Solutions by 2x

Get notified about new Service Desk Technician jobs in Minneapolis, MN.

Eden Prairie, MN $18.00-$18.00 1 month ago

St Paul, MN $50,000.00-$65,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.