Service Desk /Help Desk Technician

Lensa; Cherry Hill Township (NJ); Remote; Full time

Job summary

An established industry player is on the lookout for a motivated Helpdesk Specialist/Technical Support Representative to join their remote team. This full-time position involves providing both Level-1 and Level-2 support for desktops, laptops, and various computer-related devices. The role requires excellent communication skills to assist non-technical users and the ability to manage multiple projects with attention to detail. If you have a passion for technology and enjoy helping others, this opportunity is perfect for you! Join a dynamic team and make a difference in technical support.

Qualifications

• 3 years of experience or a degree in Information Systems required.
• Excellent communication skills necessary for technical support.

Responsibilities

• Provide Level-1 and Level-2 remote support for various devices.
• Troubleshoot and resolve hardware and software problems.

Skills

Verbal and written communication skills

Technical support experience

Attention to detail

VMWare and Microsoft Hyper-V

Professional phone manner

Education

BS in Information Systems

3 years related work experience

Tools

VMWare

Microsoft Hyper-V

Job description

Helpdesk Specialist/Technical Support Representative

Audacy USA is seeking a motivated and talented Helpdesk Specialist/Technical Support Representative to join our team remotely from Philadelphia, PA. This full-time position offers a competitive salary range of $26 to $36 per hour.

Responsibilities:

1. Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers, and other computer-related devices.
2. When necessary, provide on-site support.
3. Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
4. Troubleshoot and resolve system hardware and software problems.
5. Triage and identify issues related to routing, switching, Active Directory, DHCP, and DNS.
6. Document processes and procedures as required.
7. Manage and maintain our customers’ networks.
8. Be part of the on-call schedule.
9. Perform other duties and responsibilities as assigned by the MSP Manager.

Required Skills:

1. 3 years related work experience or BS in Information Systems or related field.
2. Must exhibit a clear, friendly, professional phone manner.
3. Must have excellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end users.
4. Able to handle multiple projects and assignments with attention to detail.
5. Experience with VMWare and Microsoft Hyper-V Hypervisors.
6. Must have transportation.
7. Must be able to physically lift and move computer equipment.