Service Desk & Systems Admin Engineer

Plexus Worldwide; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

401(k) with company match

Health coaching

Job summary

Plexus Worldwide is seeking a Service Desk Technician to join the IT team in Scottsdale, AZ. You’ll serve as the front line for IT support, while contributing to systems administration and endpoint management across Microsoft 365, identity, and device management environments.

You will troubleshoot, implement security improvements, and automate routine tasks, collaborating with infrastructure, security, and application teams to deliver a reliable technology experience for employees.

Qualifications

• Three or more years of experience in Service Desk, Desktop Support, Systems Administration, or similar IT role.
• Hands‑on experience administering Microsoft 365, Active Directory, Microsoft Entra ID, Okta, and endpoint management solutions such as Intune, Mosyle, or NinjaOne.
• Working knowledge of ITSM, MDM, and RMM platforms, including ticketing systems, device management, remote support, and endpoint security.

Responsibilities

• Deliver an exceptional employee support experience by resolving hardware, software, application, and endpoint issues with urgency and high first-contact resolution.
• Administer the employee technology lifecycle, including user provisioning, access management, licensing, equipment deployment, and deprovisioning while maintaining security and compliance.
• Manage identity and endpoint platforms like Microsoft Entra ID, Active Directory, Okta, Microsoft Intune, Mosyle, NinjaOne to ensure secure access.
• Troubleshoot and resolve complex technical issues across desktop systems, Microsoft 365, networking, authentication, VoIP, and business applications; escalate when needed.
• Maintain integrity of IT environment by system audits, asset management, licensing, and least-privilege access.
• Support infrastructure and automate routine tasks using PowerShell where appropriate to improve efficiency and security.
• Create and maintain technical documentation; educate employees to reduce recurring support requests.
• Participate in IT on-call rotation and provide after-hours support for business continuity.

Skills

Identity and access management

Endpoint management

Microsoft 365

PowerShell scripting

Active Directory

Okta

Intune

Mosyle

NinjaOne

Microsoft Entra ID

Education

Associate's degree in Information Technology, Computer Science, or related field (Bachelor's degree preferred)

Tools

Intune

Mosyle

NinjaOne

Job description

Plexus Worldwide is seeking a Service Desk Technician to join the IT team in Scottsdale, AZ. You’ll serve as the front line for IT support, while contributing to systems administration and endpoint management across Microsoft 365, identity, and device management environments.

You will troubleshoot, implement security improvements, and automate routine tasks, collaborating with infrastructure, security, and application teams to deliver a reliable technology experience for employees.