Service Desk Tech & Systems Admin - Identity & Endpoints

Plexus Worldwide, LLC; Scottsdale (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical plans

401(k) with company match

Job summary

Plexus Worldwide, headquartered in Scottsdale, AZ, is seeking a Service Desk Technician to be the front line of Plexus IT. You will support a broad enterprise technology environment, administer identity and endpoint platforms, and contribute to security, automation, and operational efficiency across Microsoft 365 and core infrastructure.

You will work with employees at all levels, including leadership, and will grow your engineering and infrastructure skills in a role that emphasizes proactive

Qualifications

• Three or more years in Service Desk or Desktop Support.
• Proven success delivering excellent customer service in a fast-paced environment.
• Experience administering Microsoft 365, Active Directory, Microsoft Entra ID, Okta, and endpoint management solutions such as Intune, Mosyle, or NinjaOne.
• Knowledge of ITSM, MDM, and RMM platforms.
• Experience with user lifecycle management: provisioning, access, licensing, deployment.
• Foundational PowerShell scripting and a mindset for automation.
• Strong organizational and communication skills with discretion for confidential information.
• Associate's degree in IT/CS or related field; Bachelor's preferred.

Responsibilities

• Deliver an exceptional employee support experience by resolving hardware, software, application, and endpoint issues.
• Administer the employee technology lifecycle, including provisioning, access management, licensing, equipment deployment, and deprovisioning.
• Manage identity and endpoint platforms to ensure secure, reliable access.
• Troubleshoot complex technical issues across desktop, networking, authentication, M365, VoIP, and business applications.
• Maintain IT asset integrity and licensing compliance.
• Create and maintain technical documentation and promote self-service.
• Participate in IT on-call rotation for after-hours support.

Skills

Service Desk

Desktop Support

Systems Administration

Microsoft 365

Active Directory

Microsoft Entra ID

Okta

Intune

Mosyle

NinjaOne

PowerShell

Endpoint management

Education

Associate's degree in IT/CS

Bachelor's degree preferred

Tools

Intune

Mosyle

NinjaOne

Microsoft Entra ID

Active Directory

Job description

Plexus Worldwide, headquartered in Scottsdale, AZ, is seeking a Service Desk Technician to be the front line of Plexus IT. You will support a broad enterprise technology environment, administer identity and endpoint platforms, and contribute to security, automation, and operational efficiency across Microsoft 365 and core infrastructure.

You will work with employees at all levels, including leadership, and will grow your engineering and infrastructure skills in a role that emphasizes proactive