Service Desk Technician Level 3 – MSP

Jobtailor; Phoenix (AZ); On-site; USD 45,000 - 70,000; Full time

Job summary

Jobtailor in Phoenix, AZ is seeking an experienced Technical Support professional to maintain and improve on-site support services. You will resolve customer issues during visits, install servers and firewalls, and prioritize tickets to ensure timely resolutions.

The role requires 3–5 years in IT support, strong Windows troubleshooting, firewall/VPN experience, and a proactive, team-oriented attitude. On-site client visits in the Phoenix area are required.

Qualifications

• 3–5 years in technical support, support desk, and IT industry
• Willing to learn and grow with your team
• Strong Windows troubleshooting and problem-solving skills
• Server troubleshooting experience
• Experience with Firewalls
• Printer issues handling
• Internet connectivity and FTP transfers
• Mapped drive connections, logon scripts, and user accounts
• Troubleshoot virus-infected workstations and laptops
• File rights and remote sharing
• Must live in or near Phoenix, AZ

Responsibilities

• Maintain and improve technical support services
• Resolve customer issues during on-site visits
• Install servers and firewalls
• Prioritize support requests and troubleshoot end-user tickets
• Ensure customers are satisfied and tickets escalated if needed
• Document actions and maintain attention to detail
• Collaborate with team to improve service quality
• Provide exceptional customer service with a positive attitude

Skills

Windows troubleshooting

Network troubleshooting

Customer service

Documentation

Remote collaboration

Team collaboration

Tools

ConnectWise

Kaseya

Job description

Responsibilities

• Maintain and improve technical support services
• Resolve customer issues during on-site visits
• Install servers and firewalls
• Prioritize support requests and troubleshoot end-user tickets
• Ensure customers are satisfied and tickets are escalated if needed
• Document actions and maintain attention to detail
• Collaborate with team to improve service quality
• Provide exceptional customer service with a positive attitude

Requirements

• 3-5 years in the technical support field, support desk, and IT industry
• Willing to learn and grow with your team members/co-workers
• Strong Windows troubleshooting & problem-solving skills
• Some Server troubleshooting & problem-solving skills experience
• Experience with Firewalls
• Printer issues, local and network, simple or large, and multi-purpose
• Internet connectivity, FTP file transfers, webmail access
• Mapped drive connection issues, logon scripts, create new user accounts
• Troubleshoot virus-infected workstations and laptops
• File rights & folder permissions, offline folders, and remote file sharing
• Wireless access, wireless peripherals, Bluetooth devices, VPN connections, remote desktop, terminal services, remote web workplace
• Previous experience using ConnectWise is a plus
• Previous experience using Kaseya family of products is a plus
• Client on-sites are required hence you must live in or near Phoenix, Arizona