IT Service Desk & Systems Admin for Identity & Endpoints

Plexus-Worldwide

Scottsdale (AZ)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Medical plans

401(k) with company match

Job summary

Plexus Worldwide, headquartered in Scottsdale, Arizona, is seeking a Service Desk Technician to be the frontline IT support for employees. This role expands into systems administration and endpoint management across Microsoft 365, Entra ID, Okta, and device management platforms.

The ideal candidate thrives on solving technical problems and improving IT operations, with a strong emphasis on security, automation, and cross-team collaboration across infrastructure, security, and applications.

Qualifications

Three or more years of experience in Service Desk, Desktop Support, Systems Administration, or a similar IT support role.
Hands-on experience administering Microsoft 365, Active Directory, Microsoft Entra ID, Okta, and endpoint management solutions such as Intune, Mosyle, or NinjaOne.
Working knowledge of ITSM, MDM, and RMM platforms, including ticketing systems and remote support.
Experience supporting user lifecycle management including provisioning, access management, licensing, and hardware deployment.
Foundational PowerShell scripting skills and a drive for automation and operational efficiency.
Strong organizational, communication, and problem-solving skills with discretion for confidential information.
Associate's degree in IT or related field; Bachelor's degree preferred or equivalent experience.

Responsibilities

Deliver an exceptional employee support experience by resolving hardware, software, application, and endpoint issues with urgency and a high first-contact resolution rate.
Administer the employee technology lifecycle including provisioning, access management, licensing, deployment, and deprovisioning while ensuring security and compliance.
Manage identity and endpoint platforms to ensure secure, reliable access across Entra ID, Active Directory, Okta, Intune, Mosyle, NinjaOne.
Troubleshoot and resolve complex technical issues across desktops, Microsoft 365, networking, authentication, VoIP, and business apps; escalate when needed.
Maintain IT environment integrity through asset management, licensing, and endpoint compliance; audit systems as required.
Support infrastructure and automate routine tasks with PowerShell to improve efficiency and security.
Create and maintain technical documentation; educate employees to reduce recurring support requests.
Participate in IT on-call rotation and provide after-hours support to ensure business continuity.