Service Desk Specialist I – Growth & Training

Staffmark Group; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

Career development opportunities

Job summary

Staffmark Group is hiring a Service Desk Specialist I for its MIS Division in Cincinnati. The role focuses on providing technical assistance for computer systems, hardware, and software, handling calls, tickets, and diagnostics with strong customer service.

The position requires 1 year of experience, pursuing an IT degree, and familiarity with IT ticketing systems and MS Office. Full-time with occasional evenings and weekends.

Qualifications

• 1 year of experience in a help desk or service desk environment.
• Currently pursuing a bachelor’s degree in IT or a related field.
• Familiarity with ticketing systems and MS Office products.

Responsibilities

• Answer, evaluate, and prioritize calls, voicemails, tickets and in-person requests.
• Prepare and ship equipment to branches and remote locations as needed.
• Receive equipment and distribute to Service Desk Technicians.
• Assist with troubleshooting, repairing and prepping new equipment.
• Process Service Desk invoices and verify billing charges per contract.
• Perform miscellaneous duties as assigned.

Skills

IT ticketing system

Customer service

MS Office

Communication skills

Education

Pursuing Bachelor’s degree in IT

Tools

MS Office Suite

Job description

Staffmark Group is hiring a Service Desk Specialist I for its MIS Division in Cincinnati. The role focuses on providing technical assistance for computer systems, hardware, and software, handling calls, tickets, and diagnostics with strong customer service.

The position requires 1 year of experience, pursuing an IT degree, and familiarity with IT ticketing systems and MS Office. Full-time with occasional evenings and weekends.