IT Service Desk Specialist

Memorial Health System (Ohio); Reno (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Memorial Health System in Ohio is seeking a Service Desk Analyst to deliver quality first‑level IT support to end users and maintain a knowledge base to optimize problem resolution. You will log calls, track issues and ensure timely resolutions to enable business tasks.

The role emphasizes customer service, strong communication, and the ability to work under pressure with a focus on SLAs and on‑call coverage after hours or on weekends. Healthcare IT experience and ITIL knowledge are valued.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Experience in a service desk environment is preferred.
• Healthcare IT experience is preferred.
• MCSE or A+ Certification preferred.
• Knowledge of ITIL/ITSM helpful.

Responsibilities

• Fields incoming requests via telephone, e-mail, and in person for timely resolution.
• Documents end user details including name, department and issue.
• Prioritizes, schedules and escalates problems to appropriate technicians.
• Maintains and contributes to the Knowledge Base.
• Assists in resolving user issues across multiple sites to ensure satisfaction.
• Communicates steps and resolutions clearly and follows SLAs.

Skills

Customer service

Communication

Troubleshooting

Documentation

Multi-tasking

Education

High School Diploma or GED

Associate degree in CS/IT preferred

Tools

Citrix

VPN

Microsoft Windows

Job description

Memorial Health System in Ohio is seeking a Service Desk Analyst to deliver quality first‑level IT support to end users and maintain a knowledge base to optimize problem resolution. You will log calls, track issues and ensure timely resolutions to enable business tasks.

The role emphasizes customer service, strong communication, and the ability to work under pressure with a focus on SLAs and on‑call coverage after hours or on weekends. Healthcare IT experience and ITIL knowledge are valued.