Service Desk Specialist I

Staffmark Group; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

Career development opportunities

Job summary

Staffmark Group is hiring a Service Desk Specialist I for its MIS Division in Cincinnati. The role focuses on providing technical assistance for computer systems, hardware, and software, handling calls, tickets, and diagnostics with strong customer service.

The position requires 1 year of experience, pursuing an IT degree, and familiarity with IT ticketing systems and MS Office. Full-time with occasional evenings and weekends.

Qualifications

• 1 year of experience in a help desk or service desk environment.
• Currently pursuing a bachelor’s degree in IT or a related field.
• Familiarity with ticketing systems and MS Office products.

Responsibilities

• Answer, evaluate, and prioritize calls, voicemails, tickets and in-person requests.
• Prepare and ship equipment to branches and remote locations as needed.
• Receive equipment and distribute to Service Desk Technicians.
• Assist with troubleshooting, repairing and prepping new equipment.
• Process Service Desk invoices and verify billing charges per contract.
• Perform miscellaneous duties as assigned.

Skills

IT ticketing system

Customer service

MS Office

Communication skills

Education

Pursuing Bachelor’s degree in IT

Tools

MS Office Suite

Job description

Job Summary

We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk tickets, runs diagnostic programs, isolates problem, and determines and implements solution. Investigates and resolves software and hardware issues in our environment by performing the listed duties and responsibilities below, all while providing a superior level of customer service..

Essential Duties

Your Day-to-Day responsibilities include activities such as:

• Answers, evaluates, and prioritizes incoming telephone calls, voice mail, Service Desk ticket request, and in-person requests from users experiencing issues with hardware, software, networking and other computer related technologies.
• Prepare shipping labels and ship equipment to branches and remote locations as needed.
• Receives equipment and distributes to assigned Service Desk Technicians.
• Assists Service Desk Technician with troubleshooting, repairing and prepping new equipment.
• Process Service Desk invoices and checks for accurate billing charges based on contractual agreements and work requested.
• Performs miscellaneous duties as assigned.

Competencies

Competencies we value for this role include Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, organized and have great time management. The incumbent will have 1 year of experience and working towards a bachelor’s degree in a IT. To perform this job successfully, an individual should have knowledge in IT Ticket tracking system and MS Office products. Time management and workload prioritization are very important in this role. The incumbent should possess excellent customer service skills, strong documentation skills along with excellent written and oral communication skills, and excellent analytical and problem-solving skills. The individual must be able to work full-time with periodic evening and weekend work. The individual will be required to frequently use a computer, telephone, and copier/scanner/fax machine. The individual will be expected to spend a majority of each workday sitting indoors and on occasion, stand, walk, bend, and travel for business.

Culture

The Staffmark Group experience is more than just a job.

• We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.