Service Desk Specialist: End-User Tech Support & Hardware

USN U.S. Nursing Corporation; Cincinnati (OH); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

401K with discretionary match

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Ingenovis Health is seeking a Service Desk Specialist I to field desktop support requests and resolve issues for end-users across multiple locations. You will handle software questions, hardware problems, and connectivity issues while maintaining professional communication and customer service.

Remote support and training of end-users are included in daily duties. Responsibilities include imaging laptops, distributing hardware to employees, managing inventory, and assisting the infrastructure

Qualifications

• Two-year degree or equivalent work experience and training.
• 2+ years desktop support in a corporate service desk.
• 2+ years supporting wired/wireless LANs and printers.
• Experience diagnosing and resolving complex desktop issues on-site and remotely.

Responsibilities

• Serve as the first point of contact for desktop support issues.
• Resolve issues at root cause and train end-users when applicable.
• Troubleshoot desktop/laptop hardware and software connectivity.
• Follow-up with users to ensure resolution.
• Escalate unresolved issues to appropriate teams.
• Build, configure, ship, and support laptop hardware for new hires.
• Manage configuration of hardware.
• Document requests and resolutions in the ticket system.
• Maintain hardware/software standards across the organization.
• Provide input to infrastructure on projects.
• Travel and work across locations independently.
• Collaborate with cross-functional teams on front office system support.
• Maintain a clean work environment in all office areas.
• Perform additional duties as requested.

Skills

Desktop support

LAN/WLAN support

Troubleshooting

Education

Associate degree or equivalent

A+, Network+, MTA, MCSA certifications

Tools

Entra ID

Microsoft Intune

Windows Desktop OS

Office 365

Microsoft Exchange

Microsoft SharePoint

VOIP

PowerShell

Mobile devices support

Job description

Ingenovis Health is seeking a Service Desk Specialist I to field desktop support requests and resolve issues for end-users across multiple locations. You will handle software questions, hardware problems, and connectivity issues while maintaining professional communication and customer service.

Remote support and training of end-users are included in daily duties. Responsibilities include imaging laptops, distributing hardware to employees, managing inventory, and assisting the infrastructure