IT Service Desk Technician I — End-User Solutions

Inotiv; West Lafayette (IN); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health and dental coverage

401K

Paid time off

Parental leave

Job summary

Inotiv is seeking an IT Support Services Technician I to provide first-line end-user support and resolve IT issues across desktops, laptops, printers, and software. You will document interactions, troubleshoot problems, and maintain system documentation to ensure service quality.

The role emphasizes strong communication, customer service, and collaboration with IT teams. Occasional travel to other Inotiv locations may be required, with potential after-hours recall for emergencies.

Qualifications

• Bachelor's degree in computer science, information technology, or related field preferred.
• IT certifications such as CompTIA A+, MCDST, or equivalent are a plus.

Responsibilities

• Provide first-line support to end-users via phone, email, or in-person and address hardware, software, network issues.
• Document all support interactions with problem details, troubleshooting steps, and resolutions.
• Diagnose and resolve issues with desktops, laptops, printers, and other end-user devices.
• Troubleshoot software applications, operating systems, and peripheral equipment to implement solutions.
• Log and prioritize incidents and escalate complex issues to higher-level teams as needed.
• Assist users with understanding and using various software applications and IT services.
• Monitor IT systems for potential issues and address them to prevent disruptions.
• Maintain up-to-date documentation and contribute to knowledge base.

Skills

Service desk experience

Windows OS

Office productivity tools

Communication

Troubleshooting

Education

Bachelor's degree in computer science or IT (preferred)

IT certifications such as CompTIA A+, MCDST (plus)

Tools

Windows PCs

Servers

Networking hardware

Job description

Inotiv is seeking an IT Support Services Technician I to provide first-line end-user support and resolve IT issues across desktops, laptops, printers, and software. You will document interactions, troubleshoot problems, and maintain system documentation to ensure service quality.

The role emphasizes strong communication, customer service, and collaboration with IT teams. Occasional travel to other Inotiv locations may be required, with potential after-hours recall for emergencies.