Help Desk Technician II: IT Support & End-User Care

Materion; Elmore (OH); On-site; USD 40,000 - 62,000; Full time

Job summary

Materion is seeking a Help Desk Technician who will provide IT support over the phone and in person to non-technical end-users, and perform basic device support independently.

The role includes imaging PCs, installing software and peripherals, basic network administration tasks, and escalating issues per ITSM SLAs to keep operations running smoothly.

You will collaborate with the Infrastructure Team and assist with hardware and network projects across the organization.

Qualifications

• Associate degree or college diploma required or 5 years equivalent IT support experience.
• Minimum two years of applied IT support/IT service desk experience; 3+ preferred.
• Experience with PC or network administration; Windows environment preferred.
• Strong communication skills, both verbal and written; customer-focused.
• Ability to prioritize tasks and work under pressure; US citizen status required.

Responsibilities

• Provide IT user support using standard screens, scripts, and procedures.
• Interviews user to collect problem information and guides through diagnostics.
• Troubleshoot and resolve technical support questions professionally.
• Image PCs, install software and peripheral equipment.
• Provide first-level network administration support (create users, manage passwords, file restores).
• Update tickets and communicate status to users; escalate when needed.
• Work toward incident response targets in an ITSM environment with SLAs.

Skills

Customer service

Windows troubleshooting

IT support

Communication

Team player

Education

Associate degree or College diploma

Undergraduate degree preferred

Tools

Ticketing system

Windows OS

PC imaging & software install

Job description

Materion is seeking a Help Desk Technician who will provide IT support over the phone and in person to non-technical end-users, and perform basic device support independently.

The role includes imaging PCs, installing software and peripherals, basic network administration tasks, and escalating issues per ITSM SLAs to keep operations running smoothly.

You will collaborate with the Infrastructure Team and assist with hardware and network projects across the organization.