IT Help Desk Specialist: End-User Support & Deployments

Bay Insulation Systems; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Health Savings Account

Life & disability insurance

Paid time off

Holidays

Job summary

The Bay Family of Companies is seeking an IT helpdesk professional to maintain a largely virtualized desktop environment and support end users and the internal IT team. You will handle hardware/software installations, license tracking, PC maintenance, and configurations.

The role covers end-user support, onboarding new users, inventory management, and ensuring workstations are fully equipped with required peripherals. A strong customer-service mindset is essential.

Qualifications

• Education: High School Diploma required; associate's degree in information systems, Business, Communications or related field preferred
• 2 years of relevant technical experience preferred

Responsibilities

• Provide primary helpdesk phone support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and determine & process based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation & peripherals
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Escalate issues to appropriate teams as needed
• Manage workstation setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Other duties as assigned

Skills

OS repairs & troubleshooting

End-user support

Customer service

Education

High School Diploma

Associate's degree preferred

Job description

The Bay Family of Companies is seeking an IT helpdesk professional to maintain a largely virtualized desktop environment and support end users and the internal IT team. You will handle hardware/software installations, license tracking, PC maintenance, and configurations.

The role covers end-user support, onboarding new users, inventory management, and ensuring workstations are fully equipped with required peripherals. A strong customer-service mindset is essential.