Service Desk Pro: Frontline IT Support & User Experience

Dealer Tire, LLC; Cleveland (OH); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k match (50% on the dollar up to 7%

Job summary

Dealer Tire, LLC is seeking a Service Desk Analyst to provide frontline IT support for employees and partners in a fast-paced environment. You will log incidents, troubleshoot hardware and software issues, and ensure timely resolution to maintain productivity.

The role requires 1+ year in IT support, familiarity with ITSM tools, and strong communication skills. On-site work in a dynamic corporate setting with a focus on customer experience and reliability.

Qualifications

• Associate’s degree in Computer Science or equivalent.
• 1+ year of IT support or service desk experience.
• Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
• Knowledge of Windows and macOS operating systems, mobile platforms, and Microsoft 365 applications.

Responsibilities

• Serve as first contact for technology-related inquiries; provide Tier 1–2 support.
• Log, triage, and resolve incidents and service requests; document steps in ITSM.
• Escalate complex issues and maintain knowledge base for self-service resources.

Skills

Customer service

IT support

Windows

macOS

O365/Office 365

Troubleshooting

Communication

Education

Associate’s degree in Computer Science or equivalent

Tools

ServiceNow

Jira Service Management

Microsoft 365 Admin Center

Job description

Dealer Tire, LLC is seeking a Service Desk Analyst to provide frontline IT support for employees and partners in a fast-paced environment. You will log incidents, troubleshoot hardware and software issues, and ensure timely resolution to maintain productivity.

The role requires 1+ year in IT support, familiarity with ITSM tools, and strong communication skills. On-site work in a dynamic corporate setting with a focus on customer experience and reliability.