IT Service Desk Pro: 2nd-Tier Support

WAC World Acceptance Corporation; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

World Acceptance Corporation is seeking an IT Service Desk Analyst to provide frontline technical support to internal and external customers across the US. You will handle ticketing, password resets, printer/MFP support, and contribute to knowledge base updates.

Responsibilities include supporting Windows environments, MDT imaging, Office 365, ServiceNow ITSM, and coordinating with cross-functional teams to deliver timely, customer-focused resolutions while promoting a positive user experience.

Qualifications

• Familiarity with imaging technologies and Windows operating systems.

Responsibilities

• Provide first/second tier IT support for network, servers, and software applications.
• Handle requests from internal users across the US via ticketing system, phone, and walkups.
• Assist with security access processing, password resets, and asset inventory.
• Create and maintain knowledge articles and procedures for the team.
• Provide after-hours support as needed.

Skills

Customer service

Problem solving

Teamwork

Use of technology

Continuous learning

Education

Bachelor's or Associate degree in related field

A+ certification

Network+ certification

Tools

ServiceNow ITSM

MDT imaging

Office 365

Job description

World Acceptance Corporation is seeking an IT Service Desk Analyst to provide frontline technical support to internal and external customers across the US. You will handle ticketing, password resets, printer/MFP support, and contribute to knowledge base updates.

Responsibilities include supporting Windows environments, MDT imaging, Office 365, ServiceNow ITSM, and coordinating with cross-functional teams to deliver timely, customer-focused resolutions while promoting a positive user experience.