IT Service Desk Analyst - Frontline Tech Support

Dealer Tire, LLC; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k match

Job summary

Dealer Tire, LLC is seeking a Service Desk Analyst to provide frontline IT support for employees and business partners. You will log, triage, and resolve incidents, document resolutions, and help maintain a high-quality user experience across Windows, macOS, and Microsoft 365 environments.

The ideal candidate has an Associate’s degree or equivalent experience, 1+ year in IT support, strong communication, and familiarity with ITSM tools such as ServiceNow or Jira Service Management.

Qualifications

• Associate degree in Computer Science or equivalent experience.
• 1+ years of IT support or service desk experience.
• Clear written and verbal communication for non-technical users.
• Familiarity with ITSM tools (ServiceNow, Jira Service Management).
• Knowledge of Windows/macOS, mobile platforms, and Microsoft 365.

Responsibilities

• Provide frontline support and incident resolution for users.
• Log, triage, and categorize incidents and requests.
• Troubleshoot hardware, software, and enterprise apps.
• Document interactions and resolutions in the ITSM system.
• Contribute to knowledge base and self-service resources.
• Escalate complex issues when needed.

Skills

Customer service orientation

Strong communication

Troubleshooting

Team collaboration

Attention to detail

Education

Associate’s degree in Computer Science or equivalent

Tools

ServiceNow

Jira Service Management

Windows

macOS

Microsoft 365

Job description

Dealer Tire, LLC is seeking a Service Desk Analyst to provide frontline IT support for employees and business partners. You will log, triage, and resolve incidents, document resolutions, and help maintain a high-quality user experience across Windows, macOS, and Microsoft 365 environments.

The ideal candidate has an Associate’s degree or equivalent experience, 1+ year in IT support, strong communication, and familiarity with ITSM tools such as ServiceNow or Jira Service Management.