MSP Service Desk Pro: Rapid IT Support & Troubleshooting

Red Cup IT, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A managed service provider based in California seeks a Service Desk & Support Specialist to deliver exceptional technical support across various industries. This role requires 2-3 years of experience in IT support, expertise in troubleshooting Windows 10/11 and Microsoft 365, and strong customer service skills. The successful candidate will monitor client systems, assist with network issues, and escalate as necessary while maintaining a focus on excellent client relations in a fast-paced environment.

Qualifications

• 2-3 years of experience in an MSP IT help desk or desktop support role.
• Hands-on experience with Windows 10/11 installations and troubleshooting.
• Strong customer service and communication skills.

Responsibilities

• Manage help desk tickets and ensure issues are resolved within SLAs.
• Diagnose and resolve basic networking issues.
• Collaborate with senior engineers on escalations.

Skills

Windows 10/11 troubleshooting

Microsoft 365

Basic networking knowledge

Customer service skills

Problem-solving mindset

Tools

ConnectWise

Datto

Kaseya

Job description

A managed service provider based in California seeks a Service Desk & Support Specialist to deliver exceptional technical support across various industries. This role requires 2-3 years of experience in IT support, expertise in troubleshooting Windows 10/11 and Microsoft 365, and strong customer service skills. The successful candidate will monitor client systems, assist with network issues, and escalate as necessary while maintaining a focus on excellent client relations in a fast-paced environment.