Service Desk Personnel

Prospect Infosys Inc; Nashville (TN); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

Prospect Infosys Inc seeks an IT support professional to handle call center duties, AD management, iOS device setup and deployment, and remote assistance. The role involves printer administration, hardware deployment, and handling ServiceNow tickets with a focus on customer care and administrative support.

Experience in IT call centers and familiarity with Teams, VPN, and network basics are beneficial. Physical lifting of up to 50 pounds is required for onsite hardware responsibilities.

Qualifications

• IT Call Center experience preferred.
• Must be able to lift at least 50 pounds.

Responsabilités

• Printer administration and troubleshooting: manage server print queue and local queues.
• Active Directory management: navigate OUs, look up attributes, reset passwords, unlock accounts.
• iOS management, support, and deployment: setup devices, reset iTunes accounts, manage VPN, LTE, WiFi.
• Application troubleshooting: address compatibility settings.
• Remote support: MSRA, RDP, Teams.
• Hardware deployment and ServiceNow ticket management: create and assign tickets.

Connaissances

Call Center Administration

Customer Care

Administrative Assistance

Outils

ServiceNow

RDP

MS Teams

Description du poste

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• MS Teams
• Cisco Presence video solutions
• Internal vs external
• VPN
• LTE
• Wifi

Application Troubleshooting

• Compatibility settings

Remote support

• MSRA
• RDP
• TEAMs

Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment

Skills

Call Center Administration,Customer Care,Administrative Assistance