Service Desk Technician

Calance; Nashville (TN); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

EPO/PPO Medical Plans

401K Retirement vesting program (VOYA)

Flex Spending Plan

Voluntary Life, AD&D, STD or LTD plans

Job summary

Calance is seeking an IT Service Desk Technician for a 12-month contract in Nashville, Tennessee. This is a fully onsite position requiring local candidates.

The role involves printer administration, Active Directory management, iOS support, and network troubleshooting. Candidates should have hands-on IT experience, excellent customer service skills, and the ability to lift at least 50 pounds.

Benefits include medical plans, a retirement program, and a flexible spending plan.

Qualifications

• Hands-on experience with hardware deployment, setup, and troubleshooting.
• Experience with printer administration and troubleshooting.
• Experience providing Active Directory user administration.
• Experience setting up/resetting iOS devices (iPhone/iPad).
• Experience with network troubleshooting (VPN, Wi-Fi, LTE).
• Ability to troubleshoot end-user applications and access issues.
• Excellent customer service and communication skills.

Responsibilities

• Manage print queue and local printer setups.
• Administer Active Directory tasks.
• Support and deploy iOS devices.
• Troubleshoot network connectivity issues.
• Provide remote support using various tools.
• Handle ticket management in ServiceNow.

Skills

Hardware deployment and troubleshooting

Printer administration and troubleshooting

Active Directory user administration

iOS device setup/resetting

Video Conferencing tools (WebEx, MS Teams)

Network troubleshooting (VPN, Wi-Fi, LTE)

Remote support tools (RDP, MSRA, Teams)

Experience with ServiceNow

End-user application troubleshooting

Customer service and communication skills

Job description

Select "APPLY" if you're interested in learning more about this position.

JOB DETAILS:

Position: IT Service Desk Technician

JOB REF#: 44616-65831

Duration: 12 Months (Contract)

Pay Rate: $27.00 (W2) per hour

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

HOURS: Mon-Fri 8:00 AM-4:30 PM

Printer Administration and Troubleshooting:

• Server Print Queue, and local Queues

Active Directory Management:

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts

iOS Management, Support, and Deployments:

• Setting up new phones/iPads
• Resetting iTunes accounts
• MS Teams
• Cisco Presence video solutions

Network Troubleshooting:

• Internal vs external
• VPN
• LTE
• Wi-Fi

Application Troubleshooting:

• Compatibility settings

Remote Support:

• MSRA
• RDP
• MS Teams

ServiceNow:

• Ticket management and Assignment

REQUIRED SKILLS/EXPERIENCE:

• Hands-on experience with hardware deployment, setup, and troubleshooting
• Experience with printer administration and troubleshooting
• Experience providing Active Directory user administration
• Experience setting up/resetting iOS devices (iPhone/iPad)
• Experienced with Video Conferencing tools, such as Cisco WebEx, MS Teams and Cisco Presence video solutions
• Experience with network troubleshooting (VPN, Wi-Fi, LTE)
• Experience with remote support tools (RDP, MSRA, Teams, WebEx)
• Experience working with ServiceNow or similar ticketing systems
• Ability to troubleshoot end-user applications and access issues
• Excellent customer service and communication skills
• Must be able to lift at least 50 pounds.

DESIRED SKILLS:

• Worked in a IT Call Center
• Handle call volume of up to 30 calls per day.

Calance Benefits Offerings:

• EPO/PPO Medical Plans
• 401K Retirement vesting program (VOYA)
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

View all our OPEN JOBS at: www.calancejobs.com