Service Desk Personnel

Tech Mirrors; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Tech Mirrors in Nashville, TN is seeking an IT Support Specialist to provide frontline technical assistance across staff devices and software. You will manage printer admin tasks, Active Directory, iOS devices, and participate in video conferencing setups, with a focus on quick resolution and customer service excellence.

The role requires ability to lift up to 50 pounds, experience with call centers or high-volume support, and strong problem-solving skills across network, VPN, and remote access

Qualifications

• Must be able to lift at least 50 pounds.
• IT Call Center Experience preferred
• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting
• Active Directory Management
• iOS Management, Support, and Deployment
• Video Conferencing
• Network troubleshooting
• Application Troubleshooting
• Remote support
• Hardware Deployment
• ServiceNow ticket management

Responsibilities

• Manage server print queues and local print queues.
• Administer Active Directory including OU navigation, attribute lookup, and password resets.
• Set up and support iOS devices (phones/iPads) and reset iTunes accounts as needed.
• Support video conferencing platforms (Cisco WebEx, MS Teams, Cisco Presence).
• Troubleshoot network issues (VPN, LTE, Wifi).
• Handle application-related troubleshooting (permissions, compatibility, browser vs installed).
• Provide remote support (MSRA, RDP, Teams, WebEx).
• Oversee hardware deployment tasks.
• Utilize ServiceNow for ticket management and assignments.

Skills

IT Support

Customer Service

Call Center Experience

Printer Troubleshooting

Active Directory

iOS Management

Video Conferencing

Network Troubleshooting

Remote Support

ServiceNow

Hardware Deployment

Call Volume Handling

Printer Administration

Tools

ServiceNow

RDP

VPN

MS Teams

Cisco WebEx

Job description

• Must be able to lift at least 50 pounds.
• IT Call Center Experience preferred
• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues
• Active Directory Management
  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.
• iOS Management,Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
• Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
• Network troubleshooting
  • Internal vs external
  • VPN
  • LTE
  • Wifi
• Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
• Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex
• Hardware Deployment
• ServiceNow
  • Ticket management
  • Ticket assignment