Senior Incident Manager – IT & Cyber Resilience

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 147,000 - 199,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Full flex work weeks

Job summary

General Dynamics Information Technology (GDIT) is seeking an experienced Incident Manager to oversee the lifecycle of IT service interruptions and drive rapid service restoration. You will triage issues, guide technicians, and define incident handling processes to ensure top-tier operational resilience.

The role requires 5+ years of related experience and ITILv4 Foundations certification, with desirable ITIL 4 Practitioner and CCNA/Security+ credentials.

Qualifications

• BA/BS degree or equivalent experience.
• 5+ years of experience.
• ITILv4 Foundations certification required.
• Cisco CCNA, Security+ or other vendor certifications are desirable.
• Active Top Secret with SCI Eligibility is required.

Responsibilities

• Manage lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
• Triage issues and route them to the appropriate technicians.
• Define incident handling processes and ensure adherence to protocols.
• Use technical knowledge to make decisions on incident resolution and service restoration.
• Assist technicians with troubleshooting and provide guidance based on expertise.
• Log all service requests and incident details for accurate records.
• Restore IT services to normal operation as quickly as possible.
• Report major system issues to upper management for visibility.

Skills

Incident management

IT service management

Analytical thinking

Education

BA/BS degree or equivalent experience

ITILv4 Foundations

ITIL 4 Practitioner

Job description

General Dynamics Information Technology (GDIT) is seeking an experienced Incident Manager to oversee the lifecycle of IT service interruptions and drive rapid service restoration. You will triage issues, guide technicians, and define incident handling processes to ensure top-tier operational resilience.

The role requires 5+ years of related experience and ITILv4 Foundations certification, with desirable ITIL 4 Practitioner and CCNA/Security+ credentials.