Trading Floor- IT Incident Technician

Solugenix; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading IT service provider is seeking multiple IT Incident Technicians for a contract-to-hire position in Midtown Manhattan. The role involves troubleshooting technical issues for end-users and requires strong desktop support experience, particularly in trading environments. Candidates should possess excellent communication skills and the ability to work under pressure.

Qualifications

• 5+ years of desktop support experience working onsite.
• Ability to troubleshoot connectivity issues.
• Strong verbal and written communication skills.

Responsibilities

• Resolve incidents and problems associated with End User Computing & IT Infrastructure.
• Support users attempting to connect to corporate network.
• Create and maintain support documentation.

Skills

Desktop support experience

Trading floor support experience

Troubleshooting connectivity issues

Customer service

Communication skills

Job description

This range is provided by Solugenix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Midtown Manhattan, NY (Onsite)

3-month contract to hire

Job ID 25-09367

Solugenix is looking for multiple IT Incident Technicians based out of Midtown Manhattan, NY (Onsite). Contract to hire opportunity!!!!!

The IT Incident Technician is responsible for identifying, troubleshooting, and resolving technical issues at end-users' desks that disrupt normal operations within an organization's IT systems, for users experiencing computer or network connectivity problems, aiming to restore service quickly and efficiently by following established incident management processes.

Qualifications:

• MUST HAVE 5+ years of desktop support experience working onsite.
• MUST HAVE trading floor support experience.
• Ability to systematically troubleshoot connectivity issues with clients and networks through the use of command prompts.
• Troubleshoot Outlook, printer, and other minor network issues.
• Computer HW/SW, (Windows 10/11), basic network fundamentals.
• Strong verbal and written communication. Able to provide white glove customer service to end-users in person.
• Able to work under pressure in a fast-paced environment.
• Experience with Bloomberg or Financial Analytics software experience is a huge plus but not a must have.
• Configure network connectivity, VPN, and MFA.
• Able to document and work tickets in a ticketing system.

Responsibilities:

• Resolve incidents and problems associated with End User Computing & IT Infrastructure.
• Support users attempting to connect to corporate network; assist in accessing VPN, print, and file services.
• Configuring network connectivity, VPN, MFA, and access to resources.
• Create and maintain support documentation.
• Familiarity with incident management systems to log, track, and prioritize tickets.
• Ability to diagnose technical problems efficiently and logically.
• Be able to support End-Users at their desk.
• Excellent verbal and written communication; interpersonal and customer care skills.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $20/hour to $22/hour with an increase of $2/hr upon hire . Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client

Our client is a nationwide IT Service provider for many fortune 500/100 companies.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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