Teir 2 Help Desk Support

Visionet Systems Inc.; New York (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

A technology services firm is seeking a Sr. Manager - HR Operations in New York to provide direct technical support and maintain IT systems. The candidate should have experience in diagnosing and resolving hardware and software issues, along with strong skills in troubleshooting network connectivity and security. This role involves supporting users and ensuring efficient operation of technical services.

Qualifications

• Experience in IT support roles.
• Proficiency in operating systems and hardware troubleshooting.
• Knowledge of network security protocols.

Responsibilities

• Provide direct technical support to end-users.
• Monitor and maintain computer networks.
• Prepare and submit regular reports on IT support activities.

Skills

Technical support

Troubleshooting

Network maintenance

User training

Education

Bachelor's degree

Tools

Windows

Linux

macOS

Job description

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Visionet Systems Inc. provided pay range

This range is provided by Visionet Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Direct message the job poster from Visionet Systems Inc.

Sr. Manager - HR Operations @ Visionet Systems Inc. | MBA

The Onsite IT Support Engineer provides critical technical support to end-users directly at their physical locations. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues, ensuring seamless operation of IT systems and infrastructure. They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively.

Key Responsibilities

Provide direct technical support:

• Respond to service tickets and requests for technical assistance via phone, email, or in-person.
• Diagnose and resolve first-level issues related to workstations, laptops, operating systems (Windows, macOS, Linux), software applications, printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi).
• Assist with user account management and access permissions.

Hardware and software management:

• Install, configure, and upgrade computer hardware and software.
• Maintain hardware and software inventory.
• Perform preventative maintenance and repairs on IT equipment.

Network maintenance and security:

• Monitor and maintain computer networks and servers.
• Apply firewall policies and multi-factor authentication (MFA) to secure networks.
• Assist with cybersecurity incident response and educate employees on best practices.

Documentation and reporting:

• Log and track support requests using a problem management database.
• Maintain accurate records of issues and resolutions.
• Prepare and submit regular reports on IT support activities.

Training and user education:

• Provide one-on-one and group training to users on hardware, software, and IT policies.
• Develop and update training materials and knowledge base articles.

Teamwork and collaboration:

• Work closely with other IT team members, escalating complex issues to higher levels of support (Tier 2/3) when necessary.
• Collaborate with vendors and service providers to ensure timely resolution of issues.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative and Information Technology

• Industries

  IT Services and IT Consulting

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