Service Desk Lead

Active Wellness; Napa (CA); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health, Dental and Vision Insurance (F

Health Flexible Spending Account

Paid Time Off

Parking & Transit Flexible Spending

401(k)

Employee Assistance Program

Complimentary Club Membership

Zusammenfassung

Active Wellness Center at Napa seeks a Service Desk Lead to deliver outstanding member service and manage the front desk team within the Napa center. You will contribute to member retention and drive new membership sales while coordinating desk operations and customer experience.

You will recruit, train, and schedule the service desk team, supervise POS activities, and support adherence to Operational Standards of Excellence. A collaborative, customer-focused leader is essential.

Qualifikationen

• High School Diploma required.
• 1 year in customer service, management experience a plus.
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• AED/CPR/First Aid certification is a plus.
• Proof of citizenship or legal status.
• Experience with health club membership systems is advantageous.

Aufgaben

• Greet and assist members at the service desk, handling inquiries and sales.
• Recruit, train, and develop the Service Desk Team.
• Set staff schedules and ensure full coverage.
• Open club on time and manage front desk operations.
• Present memberships to prospective members and close sales when appropriate.
• Oversee point of sale activities and ensure accuracy of transactions.
• Support department budgets and payroll submissions.
• Maintain safety and operational standards across the desk.

Kenntnisse

Google Suite

Microsoft Office

Customer service

Leadership

Verbal communication

Written communication

Member management systems

Sales

Ausbildung

High School Diploma

Tools

Member Management Systems

Google Suite

Microsoft Office

Jobbeschreibung

Location: Active Wellness Center at Napa - Napa, CAPay Transparency: $20.00 - $22.00 per administrative hour; Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.Role and ResponsibilitiesThe Service Desk Lead maintains a high standard of customer service for the service desk staff, delivering beyond our member’s expectations. This person contributes to member retention, as well as new membership sales. The Service Desk Lead has the responsibility of checking members in and being responsive to member inquiries regarding goods and services while in the club facilities. The Service Desk Lead also responds to members’ comments and suggestions, acting as the clubs first line of communication with members and creates a friendly and welcoming environment. The Service Desk Lead manages all front desk staff and ensures an exceptional member experience and collaboration between the front desk and other club departments.Specific ResponsibilitiesEssential FunctionsBe knowledgeable and educate members about all programs and activities offered throughout the centerRecruit, train, and develop the Service Desk TeamSet schedule for service desk team and be responsible for maintaining staff coverageEnsures that club is open on timeWorks a minimum of 30 hours per week at the service deskSchedule member and non-member appointments either in person or by phone and oversee point of salePresent membership information to prospective members and sell memberships when neededAssist in managing club Operational Standards of Excellence - OSE and completing OSE auditsAdminister emergency care to members and guests in need of assistanceWork as a TEAM with all other departmentsOther duties and responsibilities as assigned by supervisorOther FunctionsUphold Active Wellness written policies and proceduresEnforce policies fairly and consistentlyAssist in managing department Operational Standards of Excellence (OSE)Conduct staff operational and safety meetings and trainingsPrepare an annual budget for the departmentReview, verify, and be accountable for department payroll submissionsSubmits purchase orders or expense reports for any and all departmental purchases according to established club guidelinesEnsure all department staff members maintain appropriate certifications/licenses/permits as required by their roleBe knowledgeable about all programs and activities offered by Active WellnessAssist with keeping the club well stocked and cleanAttend Active Wellness site meetings and trainingsHandle injury and illness and security incident reportingQualifications and Education RequirementsPrevious health club personal training experience is a plus.Proficiency with both Google and Microsoft Office SuitesExperience with Member Management Systems is a plus.Business, sales and customer service skills a must.Team oriented yet comfortable taking the lead on projects with a focus on collaboration.Strong written and verbal communication skills.High School Diploma1 year in customer service, management experience a plusMust be detail oriented, organized and highly responsive with a commitment to customer serviceStrong verbal communication skillsBasic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industryAED/CPR/First Aid CertifiedProof of citizenship or legal statusPhysical and Working ConditionsAbility to take the responsibility for the health and safety of othersAbility to stand for several hours in a same shift; ability to lift 25 lbsFitness club environmentMust follow OSHA and Active Wellness safety standardsBenefitsHealth, Dental and Vision Insurance (Full Time)Health Flexible Spending Account (Full Time)Paid Time Off (Full Time)Parking & Transit Flexible Spending Accounts401(k) (Eligible after 1 year of service + 1000 work hours)Legal Support PlanEmployee Assistance Program & Mental Health Support ServiceComplimentary Club Membership and Discounts on Active Products (where applicable)This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.Active Wellness LLC is an equal opportunity employer.