Service Desk Representative

Active Wellness; South San Francisco (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching after eligibility

Paid time off

Parking & transit benefits

Employee assistance program

Job summary

Active Wellness LLC is hiring a Service Desk Representative at the Two Towers Fitness Center in San Francisco, CA. You will be the first point of contact for members, delivering exceptional service, handling check-ins, and assisting with services and retail inquiries.

The role emphasizes a welcoming environment, accuracy in member information, and teamwork across departments to ensure a smooth club experience.

Qualifications

• Previous health club or fitness center experience is a plus.
• Experience with Member Management System (Mindbody) is a plus.
• Basic accounting skills and customer service orientation are required.
• Must be detail oriented, organized and responsive to customers.

Responsibilities

• Greet members and efficiently handle check-in.
• Answer calls and schedule services or appointments.
• Assist with retail purchases and club services.
• Promote club services and activities to members and guests.
• Maintain a clean and stocked club environment.
• Record incidents and assist with safety procedures.

Skills

Customer service

Multitasking

Verbal communication

Basic computer skills

Education

GED/High School Diploma

Tools

Mindbody

Job description

Location: Two Towers Fitness Center - San Francisco, CA

Pay Transparency

$21.00 - $23.00 per hour (DOE); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Required Availability

Candidates must be available to work Tuesday - Friday, 7:00 AM - 11:00 AM

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

Other Functions

• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

Qualifications

• Previous health club personal training experience is a plus.
• Previous experience with Member Management System, Mindbody, is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
• Minimum GED/High School Diploma or equivalent
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

Benefits

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.