Service Desk & IT Projects Supervisor

California State Controller's Office; Sacramento (CA); Hybrid; USD 95,000 - 127,000; Full time

Job summary

The California State Controller’s Office is seeking a Service Desk Supervisor in Sacramento County to lead the Unclaimed Property Division Service Desk (UPDSD) and oversee IT support, project management, and change management activities within the Information Systems Division (ISD).

The role requires directing a team of IT professionals, managing budgets, ensuring information security, and coordinating with ISD and UPD staff to deliver critical applications and services.

Responsibilities

• Lead and direct the UPDSD staff responsible for Helpdesk Support, Application Change Management, IT Project Management & Support, SQL Server Database & Report Support, Asset Management and SharePoint Administration for UPD.
• Allocate UPDSD staff to support ISD Projects to support SCO priorities.
• Conduct staff performance analyses and author probation and annual performance reports per ISD PLO, SCO HR or CalHR guidelines.
• Administer IT policies and programs following industry best practices and ISO guidelines.
• Identify, document and monitor service levels and performance standards to support division needs.
• Coordinate procurement and allocate IT resources to support division objectives.

Job description

The California State Controller’s Office is seeking a Service Desk Supervisor in Sacramento County to lead the Unclaimed Property Division Service Desk (UPDSD) and oversee IT support, project management, and change management activities within the Information Systems Division (ISD).

The role requires directing a team of IT professionals, managing budgets, ensuring information security, and coordinating with ISD and UPD staff to deliver critical applications and services.