Information Systems Supervisor - IT Ops & On-Call

County of Humboldt; Eureka (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

County of Humboldt, California, Department of Health and Human Services seeks an experienced Departmental Information Systems Supervisor to lead the Customer Service team and oversee information systems operations. The role involves supervising staff, guiding ticket prioritization, and developing standard practices and documentation.

The supervisor will engage in higher-level tickets as needed, participate in budgeting, training, and policy development, and ensure compliance with applicable laws

Qualifications

• Equivalent to graduation from a four-year college or university with major coursework in computer science, business or public administration.
• Two years of lead or supervisory experience in a mid-size organization, either administering a departmental information system, or programming applications for a centralized operating environment or personal computers.

Responsibilities

• Assigns, directs and supervises the work of technical staff engaged in help desk and technical service activities, applications programming, systems design and analysis, and networking and communications activities.
• Participates in the hiring of staff, recommends selection for management approval and provides training and development.
• Consults with technical personnel and management to develop goals, policies, and work standards for departmental information services.
• Monitors systems, procedures, software and equipment; conducts analytical studies and prepares reports.
• Confers with other County departments and agencies; represents the department in meetings and conferences.
• Researches legislation impact on equipment, software and procedures; assists with department budget development and monitoring.

Skills

Supervision

Staff management

Project planning

Analytical thinking

Team coordination

Education

Bachelor's degree in CS/Business/Public Admin

Tools

Budget administration tools

Help desk management tools

Networking concepts

Job description

County of Humboldt, California, Department of Health and Human Services seeks an experienced Departmental Information Systems Supervisor to lead the Customer Service team and oversee information systems operations. The role involves supervising staff, guiding ticket prioritization, and developing standard practices and documentation.

The supervisor will engage in higher-level tickets as needed, participate in budgeting, training, and policy development, and ensure compliance with applicable laws