INFORMATION TECHNOLOGY SPECIALIST I

State of California; Sacramento (CA); Hybrid; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical Coverage

CalPERS Pension

Paid Vacation

Paid Sick Leave

Professional Development Days

Personal Holiday

Pre-tax Parking Fee Program

Job summary

An established industry player is seeking a Service Desk Team Lead to provide exceptional IT support and customer service. This role involves leading a dedicated team, troubleshooting hardware and software issues, and ensuring seamless communication with users. The ideal candidate will possess strong analytical and interpersonal skills, thrive in a collaborative environment, and be committed to maintaining confidentiality. With a generous benefits package that includes medical coverage and paid vacation, this position offers a unique opportunity to make a meaningful impact in supporting vulnerable communities. If you are passionate about technology and helping others, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to lead a team.
• Experience with IT support for hardware and software troubleshooting.

Responsibilities

• Provide IT customer service support for users on all IT equipment.
• Log and document all call activity in the ticket tracking system.

Skills

Customer Service Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Project Management

ITIL Familiarity

Education

INFORMATION TECHNOLOGY SPECIALIST I

Tools

Windows

Microsoft Office Suite

Active Directory

O365

Job description

Service Desk Team Lead
INFORMATION TECHNOLOGY SPECIALIST I

Final Filing Date: 4/7/2025

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

The Information Technology Specialist I (IT SPEC I) will provide IT Single Point of Contact Service Desk customer service support for users on all IT equipment including hardware and software troubleshooting and timely problem solving and resolution including but not limited to; logging and documenting all call activity in the ticket tracking system and support network permission level to perform account administration duties in O365 and other applications. Maintain the Information Systems Division (ISD) IT Service Desk by logging in calls, providing documentation about problems, escalating calls to appropriate personnel and using a ticket tracking system and call center system. Provide support and assistance to CDSS users on various software and hardware application support, including, but not limited to: Windows, Microsoft Office Suite, Agency Business Applications, Active Directory (AD), Email and Security groups.

The ITS1 will act in a lead role for the Service Desk Team.

Working Conditions

This position is eligible for hybrid work, not full telework.

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies.

Minimum Requirements

• INFORMATION TECHNOLOGY SPECIALIST I

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

This position requires a background investigation, including a criminal conviction history screening, before hire (IRS Publication 1075). Applicants are required to submit fingerprints via the Live Scan process to the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). Background investigation clearance is a condition of employment for this position.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Desirable Qualifications

The incumbent must possess strong customer service skills and be able to lead a team of Information Technology Associates and independently work with a variety of people at all levels. The successful candidate must also possess strong analytical, interpersonal and communication skills. Project management and ITIL familiarity are a plus. The incumbent must maintain confidentiality on all information gained during their employment with the department.

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Cindy Echavarria
[phone]
[e-mail]

EEO Contact:
EEO Office
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.