INFORMATION TECHNOLOGY SUPERVISOR II

California State Controller's Office; Sacramento (CA); Hybrid; USD 95,000 - 127,000; Full time

Job summary

The California State Controller’s Office is seeking a Service Desk Supervisor in Sacramento County to lead the Unclaimed Property Division Service Desk (UPDSD) and oversee IT support, project management, and change management activities within the Information Systems Division (ISD).

The role requires directing a team of IT professionals, managing budgets, ensuring information security, and coordinating with ISD and UPD staff to deliver critical applications and services.

Responsibilities

• Lead and direct the UPDSD staff responsible for Helpdesk Support, Application Change Management, IT Project Management & Support, SQL Server Database & Report Support, Asset Management and SharePoint Administration for UPD.
• Allocate UPDSD staff to support ISD Projects to support SCO priorities.
• Conduct staff performance analyses and author probation and annual performance reports per ISD PLO, SCO HR or CalHR guidelines.
• Administer IT policies and programs following industry best practices and ISO guidelines.
• Identify, document and monitor service levels and performance standards to support division needs.
• Coordinate procurement and allocate IT resources to support division objectives.

Job description

Work Location

Sacramento County

Position Details

Job Code #

JC-537650

Position #(s)

051-340-1404-019

Working Title

Service Desk Supervisor

Classification

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

1

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Facility

Information Systems Division

Department Information

The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. The Information Services Division (ISD) of the California State Controller’s Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State’s payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact. Visit our website to learn more about the State Controller’s Office.

Job Description And Duties

Under general direction of the Information Technology Manager I in the Information Systems Division (ISD) the incumbent will take day-to-day direction from the Unclaimed Property Division (UPD) Division Chief and/or Assistant Division Chief on workload needs and requests and will function at the full supervisory level and is responsible for supervising, planning, organizing, directing, coordinating, and reviewing the activities and workload of the Unclaimed Property Division Service Desk (UPDSD) staff and may occasionally perform the most difficult or sensitive work. The incumbent directly or indirectly supervises all lower level information technology and support staff performing work in any domain or combination of domains. This includes helpdesk support; application maintenance; implementation of projects and modifications to existing and future processes; coordination of change management; communicating changes and implementation; project management support and operational analyses.

Duties Performed

• Lead and direct the activities of UPDSD staff responsible for providing Helpdesk Support, Application Change Management, IT Project Management & Support, SQL Server Database & Report Support, Asset Management and SharePoint Administration for UPD. Allocate UPDSD staff to support ISD Projects to support SC priorities.
• Conduct staff performance analyses, authoring probation and annual performance reports in accordance with scheduling provided by the ISD Personnel Liaison Office (PLO), State Controller's Office of Human Resources (SCO HR) or the California Department of Human Resources (CalHR).
• Conduct staff recruitment and development, including training plans to support division needs in accordance with procedures provided by the PLO, SCO HR or CalHR.
• Administer information technology policies and programs in accordance with industry best practices, standards and Information Security Office (ISO) guidelines.
• Identify, document, and monitor defined service levels and performance management standards to best support division needs and priorities.
• Allocate IT resources to best support division needs and priorities. Identify technology needs and coordinate procurement to support division objectives.
• Provide web-publishing oversight for the Division, to include overseeing the maintenance of the internal Controller’s Office intranet (COIN) for specific UPD webpages.
• Coordinate with ISD and UPD staff along with the needs assessment, development, and maintenance of new and existing computer applications essential to the UPD Program.
• Coordinate with various ISD bureaus, providing guidance and technological information to division management to determine the most effective and least disruptive means to implement major upgrades and maintenance.
• Provide leadership and guidance to managers and supervisors regarding information security, computer access and use, business continuity planning, and communications.
• Act as the division’s Security Officer in determining information and physical security needs and ensures program staff and managers are trained in information security guidelines and policies, all in collaboration with the ISO.
• Directly oversee the activities and workload of project team members from other division areas.
• Act as the IT Project Sponsor or Project Manager (PM) for division projects. This includes developing the project scope; plans, guides, and overseeing the day-to-day activities; developing PM documents and work plans, and communicating project progress, changes, costs and risks.
• Schedule and facilitate project status meetings ensuring status of changes are communicated to the stakeholders, steering committee and executive management.
• Perform activities as the program PM with ISD; managing the changes to the program to ensure successful implementation, present and report project status risks and issues to the steering committee and executive management as needed.
• Participate in vendor/product solution evaluation and selection as the technical representative.
• Develop, manage and monitor the UPD’s IT budget to ensure appropriate procurement of hardware and software.
• Manage and monitor non-technology contracts related to the UPD’s operations.
• Ensure vendors are complying with the terms, conditions, and service level agreements of the contract.
• Resolve and communicate any concerns with non-compliance or non-performance with executive management.

You will find additional information about the job in the Duty Statement .

Special Requirements

A resume is required.

A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions.

Take the required examination here: Information Technology Supervisor II Examination

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.