Service Desk Engineer - Remote & Onsite Tech Support

Konica Minolta Business Solutions; Rutland (VT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

SymQuest, part of Konica Minolta Business Solutions, is seeking a Service Desk Engineer to provide technical support in Vermont and nearby areas. The role involves remote and onsite assistance for Microsoft-based environments and includes responsibilities such as diagnosing system issues, managing user accounts, and maintaining service quality. Ideal candidates will have a strong technical background in helpdesk or network administration with excellent communication and problem-solving skills.

This position promises opportunities for long-term career growth in a supportive environment.

Qualifications

• 2+ years' experience in a related role.
• Exceptional listening skills; ability to translate client description to technical detail.
• Strong internal strength to overcome technical challenges.

Responsibilities

• Provide remote technical support to clients over the phone.
• Conduct onsite technical support at client location.
• Diagnose and resolve workstation and server issues.

Skills

Technical support experience

Excellent communication skills

Analytical skills

Customer service

Attention to detail

Teamwork

Problem-solving

Education

Two-year college degree or equivalent experience

Tools

Windows Server

VMware

Microsoft Hyper-V

Anti-virus software

Remote Desktop Services

Job description

SymQuest, part of Konica Minolta Business Solutions, is seeking a Service Desk Engineer to provide technical support in Vermont and nearby areas. The role involves remote and onsite assistance for Microsoft-based environments and includes responsibilities such as diagnosing system issues, managing user accounts, and maintaining service quality. Ideal candidates will have a strong technical background in helpdesk or network administration with excellent communication and problem-solving skills.

This position promises opportunities for long-term career growth in a supportive environment.