Service Desk Engineer

Konica Minolta Business Solutions; Rutland (VT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

SymQuest, part of Konica Minolta Business Solutions, is seeking a Service Desk Engineer to provide technical support in Vermont and nearby areas. The role involves remote and onsite assistance for Microsoft-based environments and includes responsibilities such as diagnosing system issues, managing user accounts, and maintaining service quality. Ideal candidates will have a strong technical background in helpdesk or network administration with excellent communication and problem-solving skills.

This position promises opportunities for long-term career growth in a supportive environment.

Qualifications

• 2+ years' experience in a related role.
• Exceptional listening skills; ability to translate client description to technical detail.
• Strong internal strength to overcome technical challenges.

Responsibilities

• Provide remote technical support to clients over the phone.
• Conduct onsite technical support at client location.
• Diagnose and resolve workstation and server issues.

Skills

Technical support experience

Excellent communication skills

Analytical skills

Customer service

Attention to detail

Teamwork

Problem-solving

Education

Two-year college degree or equivalent experience

Tools

Windows Server

VMware

Microsoft Hyper-V

Anti-virus software

Remote Desktop Services

Job description

SymQuest, part of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer!

Priorities will be given to those residing in the following locations: South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME.

In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management - Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues
• Possess the passion for providing great service and the desire to create "Raving Fans"
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies
• Remote technical support of customer devices and networks (60%)
• Administration - documentation and meetings (10%)
• Continual professional development (5%)
• Onsite technical support of customer network environments (25%)

Products and Services

• Windows 10 & 11 and associated hardware platforms
• Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
• VMware or Microsoft Hyper‑V virtualization technologies
• Anti‑virus, Anti‑spam and Anti‑spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)

Qualifications

• 2+ years' experience in a related role
• College degree preferred
• Exceptional listening skills; ability to translate client description to technical detail
• Excellent skills in communicating step by step directions over the phone
• Excellent oral and written communication skills
• Attention to detail in both challenging and mundane tasks
• Highly professional and personable at all times
• Strong internal strength and focus to overcome technical challenges
• Ability to work independently and with a team to meet goals and objectives
• Possess and portray a level of self‑confidence, yet know when to seek advice from teammates or vendor partners
• Driven to learn new products and technologies by actively pursuing education and certification
• Develop and maintain a high level of competency with the technologies supported
• Real world experience in a network administration or help desk position
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to "do what it takes" to solve technical challenges
• Industry certifications from CompTIA, Microsoft, Cisco or VMware
• Minimum of a two-year college degree or equivalent experience
• Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

Equal Opportunity Employer (EOE) Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.