Service Desk Engineer

Konica Minolta Business Solutions U.S.A., Inc.; West Lebanon (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunities for career growth

Comprehensive benefits package

Remote work options available

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Service Desk Engineer to provide technical support in various locations including West Lebanon, NH. The ideal candidate should have at least 2 years of experience in a related role and possess a college degree. Responsibilities include troubleshooting technical issues both remotely and onsite, as well as maintaining user accounts and providing technical assistance to clients.

This role requires excellent communication skills and the ability to work independently or as part of a team. Join us for a long-term career with opportunities for growth in a dynamic company that values innovation and collaboration.

Qualifications

• 2+ years’ experience in a related role.
• Exceptional listening and communication skills.
• Driven to learn new products and technologies.

Responsibilities

• Provide remote technical support to clients over the phone.
• Conduct onsite technical support at client locations.
• Diagnose and resolve workstation and network issues.

Skills

Technical support

Communication skills

Helpdesk experience

Analytical skills

Problem-solving

Education

College degree

Tools

Microsoft Windows

Active Directory

VMware

Networking hardware/software

Job description

Overview

SymQuest, part of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer. Priorities will be given to those residing in the following locations: South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME. In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management - Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies
• Remote technical support of customer devices and networks (60%)
• Administration - documentation and meetings (10%)
• Continual professional development (5%)
• Onsite technical support of customer network environments (25%)

Products and Services

• Windows 10 & 11 and associated hardware platforms
• Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)

Qualifications

• 2+ years’ experience in a related role
• College degree preferred
• Exceptional listening skills; ability to translate client description to technical detail
• Excellent skills in communicating step by step directions over the phone
• Excellent oral and written communication skills
• Attention to detail in both challenging and mundane tasks
• Highly professional and personable at all times
• Strong internal strength and focus to overcome technical challenges
• Ability to work independently and with a team to meet goals and objectives
• Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners
• Driven to learn new products and technologies by actively pursuing education and certification
• Develop and maintain a high level of competency with the technologies supported
• Real world experience in a network administration or help desk position
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to “do what it takes” to solve technical challenges
• Industry certifications from CompTIA, Microsoft, Cisco or VMware
• Minimum of a two-year college degree or equivalent experience
• Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

About Us

This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta: Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its Intelligent Connected Workplace portfolio. Its offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print. The company is ranked on Forbes 2025 America's Best Large Employers list and other industry recognitions. For more information, please visit Konica Minolta online and follow on social channels.

Salary Disclaimer: Konica Minolta is committed to transparent and equitable compensation practices. Actual base pay offered will vary based on candidate’s skills, experience, and location.

AI Disclosure: Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement: Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, pregnancy, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.