Service Desk Engineer – IT Support & Troubleshooting

Socket.dev; Indiana (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev is seeking an IT Service Desk Engineer to join our Information Technology team on site. You will deliver quick and accurate resolutions to incidents, assist with routine user maintenance, and support hardware and software troubleshooting across the business.

The role requires strong customer service, solid IT knowledge, and the ability to work in a team while handling multiple issues. Travel between sites is expected as needed.

Qualifications

• 1+ years working experience on a Service Desk or NOC with 100+ users.
• Industry certifications preferred (Net+, A+, ITIL, HDI-DST, Windows 10 MSCA, Sec+).
• High school diploma or GED.

Responsibilities

• Provide support to resolve incidents using the ITSM software.
• Perform problem management through troubleshooting to determine root cause.
• Provide after-hours support as needed.
• Schedule and oversee hardware warranty repairs.
• Complete requested trainings and certifications.
• Assist in selecting and maintaining IT hardware for the company.
• Update the imaging process as needed.
• Follow defined IT processes and procedures.
• Update and create knowledge base articles for IT staff and end users.
• Promote a team environment by assisting other team members on support issues when needed.
• Provide support through the Service Desk phone line as needed.
• Any other tasks as needed by the IT Service Delivery Manager.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Multitasking

Windows 10/11

Active Directory

Exchange Management

Education

High school diploma/GED

Industry certifications preferred

Tools

Command Prompt

Task Manager

Resource Monitor

MMC

Job description

Socket.dev is seeking an IT Service Desk Engineer to join our Information Technology team on site. You will deliver quick and accurate resolutions to incidents, assist with routine user maintenance, and support hardware and software troubleshooting across the business.

The role requires strong customer service, solid IT knowledge, and the ability to work in a team while handling multiple issues. Travel between sites is expected as needed.