IT Support Specialist I: Fast, Friendly Tech Help Desk

Socket.dev; El Centro (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking an IT Support Specialist I to ensure reliable operation of our IT infrastructure. You will provide first-level technical support to end-users, diagnose basic hardware, software, and network issues, and guide users through troubleshooting steps.

You will document all actions in the ticketing system, assist with account management, and collaborate with senior staff to resolve more complex problems, while helping foster user satisfaction and a productive work environment.

Qualifications

• High school diploma or equivalent required.
• Basic understanding of computer hardware, Windows/macOS, and common software.
• Experience in help desk or support environment.
• Strong communication to assist users with varying technical knowledge.
• Ability to manage multiple requests and prioritize tasks.

Responsibilities

• Respond promptly to user requests for technical assistance via phone, email, or in-person.
• Diagnose and resolve basic hardware, software, and network connectivity issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Document all support activities and solutions in the ticketing system to ensure accurate records.
• Assist with user account management, including password resets and access permissions.
• Collaborate with senior IT staff to collaborate and resolve complex technical problems.
• Provide end-user training and guidance on common IT tools and best practices.
• Maintain inventory of IT equipment and ensure compliance with organizational policies.

Skills

Strong communication skills

Ability to manage multiple support请求s

Education

High school diploma or equivalent

Associate degree or higher in IT or CS

Certifications such as CompTIA A+ or Microsoft Modern Desktop

Tools

Ticketing systems

Remote support tools

Windows/macOS troubleshooting

Networking basics (TCP/IP, DNS, VPN)

Job description

Socket.dev is seeking an IT Support Specialist I to ensure reliable operation of our IT infrastructure. You will provide first-level technical support to end-users, diagnose basic hardware, software, and network issues, and guide users through troubleshooting steps.

You will document all actions in the ticketing system, assist with account management, and collaborate with senior staff to resolve more complex problems, while helping foster user satisfaction and a productive work environment.