Enterprise IT Support Technician

Socket.dev

Philadelphia (Philadelphia County)

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

Socket.dev is seeking a Client Services Technician to provide first-line guidance and incident resolution in a demanding enterprise environment. You will assist with service delivery, hardware and software troubleshooting, and have regular interaction with a diverse user base.

Ideal candidates bring 5+ years of client-user support experience, proficiency in Microsoft Office, and ITIL awareness. This full-time role involves travel to Advocare locations in NJ, DE, and Southeast PA and requires

Qualifications

5+ years of experience with client user and device support.
Experience with Microsoft Office (Word, Excel and PowerPoint).
Excellent hardware troubleshooting skills.
Understanding of computer networks.
Excellent customer service and communication skills.

Responsibilities

Provide technical support for IT infrastructure, including incident resolution and service delivery.
Perform routine IT hardware maintenance and monitor network performance.
Troubleshoot and remediate network outages and performance issues.
Follow procedures and training plans for resource administration and disaster recovery.
Perform system backups and recovery of network infrastructure.
Provide break-fix support for IT infrastructure to meet SLAs.
Recommend and perform IT hardware improvements, upgrades and repairs.
Provide technical recommendations to senior leadership.
Go Live support for Care Center IT Hardware implementations.