Service Desk Engineer

Franklin Fitch; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Job summary

Franklin Fitch is seeking an experienced IT support professional to join its internal technology team in Plano, Texas. This senior hands-on role focuses on solving technical problems, supporting users, and owning workplace technology.

You will provide senior technical support across the organisation, contribute to technology projects, deployments, security improvements, and mentor junior IT staff. The role emphasizes Windows, Microsoft 365, and Azure expertise, plus strong customer service in a

Qualifications

• Experience in desktop, deskside, or internal IT support.
• Strong troubleshooting across hardware, software, Windows, and connectivity.
• Practical experience with Microsoft 365 and Azure.
• Familiarity with IT ticketing, incident, change, or asset-management systems.
• Experience supporting laptops, desktops, and workplace peripherals.
• Good understanding of endpoint security and multi-factor authentication.
• Relevant IT qualification or equivalent practical experience.
• A+; ITIL; or Microsoft certifications are advantageous.
• Strong communication skills and a proactive, customer-focused approach.

Responsibilities

• Resolve technical issues involving computers, applications, operating systems, peripherals, and network access.
• Deploy and maintain laptops, desktops, docking stations, and other user equipment.
• Support Windows 11, Microsoft 365, Office applications, and Azure-based services.
• Assist users with account access, multi-factor authentication, and endpoint security.
• Support meeting-room, presentation, and video-conferencing technology.
• Contribute to system upgrades, software rollouts, and other IT projects.
• Maintain support documentation, equipment records, and service desk information.
• Provide technical guidance and mentoring to junior IT colleagues.

Job description

Our client is looking for an experienced IT support professional to join its internal technology team. This is a senior hands-on role for someone who enjoys solving technical problems, supporting users, and taking ownership of workplace technology.

The Role

You'll provide senior technical support across the organisation while contributing to technology projects, device deployments, security improvements, and the development of the wider IT support function.

Key Responsibilities

• Resolve technical issues involving computers, applications, operating systems, peripherals, and network access.
• Deploy and maintain laptops, desktops, docking stations, and other user equipment.
• Support Windows 11, Microsoft 365, Office applications, and Azure-based services.
• Assist users with account access, multi-factor authentication, and endpoint security.
• Support meeting-room, presentation, and video-conferencing technology.
• Contribute to system upgrades, software rollouts, and other IT projects.
• Maintain support documentation, equipment records, and service desk information.
• Provide technical guidance and mentoring to junior IT colleagues.

Required Skills & Experience

• Experience in desktop, deskside, or internal IT support.
• Strong troubleshooting skills across hardware, software, Windows, and connectivity.
• Practical experience with Microsoft 365 and Azure.
• Familiarity with IT ticketing, incident, change, or asset-management systems.
• Experience supporting laptops, desktops, and workplace peripherals.
• Good understanding of endpoint security and multi-factor authentication.
• Relevant IT qualification or equivalent practical experience.
• A+; ITIL; or Microsoft certifications are advantageous.
• Strong communication skills and a proactive, customer-focused approach.