Service Desk Technician I: Incident Resolution & IT Support

Jobtailor; Alabama; On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking an on-site Service Desk Technician to provide hands-on desktop and server support for end users. You will handle requests by phone and email, document issues, and escalate when needed while maintaining SLA expectations. A+ certification and Windows OS experience are preferred.

The role emphasizes customer service, problem solving, and collaboration within a team environment to ensure smooth IT operations for the organization.

Qualifications

• College diploma or university degree in computer science.
• A+ certification is desirable.
• Knowledge of basic computer hardware including PCs, printers, scanners, etc.
• Experience with Windows 7, Server 2008 and Server 2012 operating systems.
• Experience with South State Bank supported applications.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming Service Desk requests by telephone and email.
• Document end-user information and issue details; build rapport with customers.
• Prioritize, escalate and track problems through to resolution.
• Apply diagnostic tools to troubleshoot issues and verify fixes.
• Stay current with software updates, drivers, and knowledge bases.
• Develop knowledge base content and end-user help sheets.

Skills

Desktop Support

Troubleshooting

Documentation

Communication Skills

Team Collaboration

Education

College diploma or university degree in computer science

Tools

A+ Certification

Event Viewer

Performance Monitor

Anti-Virus Software

Job description

Jobtailor is seeking an on-site Service Desk Technician to provide hands-on desktop and server support for end users. You will handle requests by phone and email, document issues, and escalate when needed while maintaining SLA expectations. A+ certification and Windows OS experience are preferred.

The role emphasizes customer service, problem solving, and collaboration within a team environment to ensure smooth IT operations for the organization.