Help Desk Technician

Droisys; West Greenwich (RI); On-site; USD 40,000 - 60,000; Full time

Job summary

Droisys is seeking a HelpDesk Technician II for their West Greenwich, RI location. The role entails providing solutions for client productivity, supporting end-user issues, and troubleshooting network connectivity. Candidates should possess a high school diploma, 1 to 3 years of IT and Help Desk support experience, and a strong understanding of technical skills related to systems and software. This position emphasizes excellent communication and a customer-friendly attitude, within a diverse and inclusive work environment.

Qualifications

• 1 to 3 years of experience in technical IT and Help Desk support.
• Basic knowledge of computers and operating systems technologies.

Responsibilities

• Provide creative solutions for client productivity on systems and technical equipment.
• Act as first line of support for end-user issues.
• Perform maintenance actions remotely to resolve client problems.
• Analyze and troubleshoot network connectivity issues.
• Document procedures and maintain HelpDesk Knowledge Base.

Skills

Technical IT Support

Customer Service Etiquette

Problem Solving Skills

Remote Analytical Skills

Education

High School diploma or equivalent

Tools

Microsoft applications

Job description

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

We’re hiring HelpDesk Technician II in West Greenwich RI ,

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Responsibilities

• Provides accurate, timely and creative solutions of moderate to complex nature to ensure client productivity for internal desktop systems software and hardware, network systems, printers, telecommunications, and other related technical equipment
• Acts as first line of support for end-user issues
• Performs restorative and maintenance actions remotely to resolve client's problems, using basic troubleshooting and technical skills
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes
• Maintain accurate information and data regarding client issues within the tracking system and according to policies and standards
• Analyze and troubleshoot network connectivity and access problems
• Research, respond to, and resolve trouble ticket and log trouble tickets in tracking database and follow up with customers to keep them informed of the status of tickets, both opened and closed
• Install and configure desktop/ laptop and workstations in a heterogeneous environment
• Document IS procedures/information, posts information on the IS website. Maintains HelpDesk Knowledge Base
• Install software patches, fixes, and drivers to resolve problems
• Support password and data integrity and file system security for the desktop environment

First Year Goals

• Strong technical understanding of the various hardware and software being supported
• Willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Accepts new assignments, challenges, and change in a positive manner
• Stays focused on critical issues even in the face of constraints and adversity. Performs well under pressure
• Execute a very high degree of technical acumen and courtesy when interfacing with user community, a customer friendly attitude and the ability to work in a team environment
• Strives to enhance current capabilities to improve individual performance

Qualifications

• High School diploma required, or equivalent
• 1 to 3 years of experience in technical IT and Help Desk support
• Must have basic knowledge of/ skills in computers and operating systems technologies, Microsoft applications and how they impact users
• Remote location analytical and problem-solving skills
• Excellent communication skills, phone, and customer service etiquette in resolving user’s problems is required.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment