Service Desk Coordinator - In-Office Dispatch & Support

Central Glass Co., Inc.; West Bridgewater (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

401(k) with discretionary company match

Paid time off and holidays

Opportunities for professional growth

Job summary

A commercial architectural glass company is seeking a Service Desk Coordinator in West Bridgewater, MA. The ideal candidate will manage service requests, schedule technicians, and maintain documentation to ensure efficient operations. Strong communication and organizational skills are essential, along with a customer-focused mindset. This full-time position offers benefits including health insurance and a 401(k) plan, contributing to professional growth in a supportive environment.

Qualifications

• Prior experience in service coordination or customer service.
• Ability to manage multiple service requests simultaneously.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for service requests.
• Schedule and coordinate dispatch of service technicians.
• Maintain accurate service documentation.

Skills

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Tools

Office software

Job management software

Job description

A commercial architectural glass company is seeking a Service Desk Coordinator in West Bridgewater, MA. The ideal candidate will manage service requests, schedule technicians, and maintain documentation to ensure efficient operations. Strong communication and organizational skills are essential, along with a customer-focused mindset. This full-time position offers benefits including health insurance and a 401(k) plan, contributing to professional growth in a supportive environment.