Glazing Service Desk Lead — Dispatch & Customer Care

Central Glass; Manleys Corner (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with discretionary company match

Paid time off and holidays

Job summary

A leading glass installation company is seeking a Service Desk Coordinator to manage service requests and coordinate technicians. The ideal candidate will have strong organizational skills and experience in customer service. This full-time position offers competitive salary and comprehensive benefits, including health insurance and 401(k). Join a dedicated team focused on delivering quality service and operational excellence in a fast-paced environment.

Qualifications

• Prior experience in service coordination or operations support role.
• Ability to read and understand work orders and service tickets.
• Proficiency with office and job management software.

Responsibilities

• Serve as the primary point of contact for incoming service requests.
• Schedule and dispatch service technicians.
• Create and maintain accurate service tickets and documentation.

Skills

Service coordination

Customer service

Organizational skills

Communication skills

Problem-solving

Tools

Job management software

Job description

A leading glass installation company is seeking a Service Desk Coordinator to manage service requests and coordinate technicians. The ideal candidate will have strong organizational skills and experience in customer service. This full-time position offers competitive salary and comprehensive benefits, including health insurance and 401(k). Join a dedicated team focused on delivering quality service and operational excellence in a fast-paced environment.