Field Service Coordinator — Global Support & Travel

SCIENION; Woburn (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading provider of precision dispensing technologies is seeking a Field Service Coordinator in Woburn, MA. This full-time position involves coordinating customer service interactions and technical support activities. The ideal candidate will possess strong organizational skills, effective communication abilities, and experience in automated systems. The role offers opportunities for domestic and international travel as well as a dynamic work environment, ensuring a superior customer experience.

Qualifications

• Strong customer-service mindset with tactful communication skills.
• Proven organizational skills and attention to detail.
• Experience with automated liquid handling systems or electromechanical systems.
• Ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary contact for customer service inquiries.
• Build positive relationships with customers and internal teams.
• Generate service quotations and maintain accurate documentation.
• Monitor warranty expirations and engage customers.
• Coordinate installation schedules between customers and service personnel.

Skills

Customer service mindset

Organizational skills

Strong communication skills

Problem-solving skills

Education

AA or BS in Science or Engineering

Tools

Windows

LabVIEW

Multimeters

Oscilloscopes

Tools for manual labor

Job description

A leading provider of precision dispensing technologies is seeking a Field Service Coordinator in Woburn, MA. This full-time position involves coordinating customer service interactions and technical support activities. The ideal candidate will possess strong organizational skills, effective communication abilities, and experience in automated systems. The role offers opportunities for domestic and international travel as well as a dynamic work environment, ensuring a superior customer experience.