Tech Service Desk Coordinator (Contract-to-Hire)

Ledgent Technology; Chanhassen (MN); On-site; USD 30,000 - 36,000; Full time

Job summary

Ledgent Technology is seeking a Technician Support Coordinator in Chanhassen, MN. The role focuses on service desk and technician support coordination, acting as the central point between customers, field technicians, and internal teams to document, assign, and complete service requests.

The ideal candidate blends strong customer service with foundational technical knowledge in networking and cabling. Responsibilities include intake through resolution and billing, with growth toward long-term

Qualifications

• 1+ years of experience in customer service, service coordination, dispatching, help desk support, or a related operational role.
• Must have either technical support experience or IT and networking education.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Customer-focused approach with the ability to professionally handle complex situations.

Responsibilities

• Receive, review, and prioritize incoming customer support requests.
• Create and maintain detailed service tickets and work orders within company systems.
• Monitor requests throughout the service lifecycle to ensure timely completion and adherence to service expectations.
• Communicate status updates, delays, and resolutions to customers in a professional and proactive manner.
• Escalate issues as needed and ensure critical requests receive appropriate attention.
• Schedule and dispatch field technicians for service activities across customer locations.
• Serve as a liaison between customers and technicians to resolve scheduling, access, and service-related challenges.
• Review work orders with technicians to ensure scope, requirements, and expectations are clearly understood.
• Assist technicians in interpreting technical documentation and installation or troubleshooting procedures when needed.
• Coordinate materials, equipment, and third-party resources required to support service delivery.

Skills

Customer service

Service coordination

Dispatching

Help desk support

IT networking education

Education

IT or Networking education

Tools

Salesforce

Job description

Ledgent Technology is seeking a Technician Support Coordinator in Chanhassen, MN. The role focuses on service desk and technician support coordination, acting as the central point between customers, field technicians, and internal teams to document, assign, and complete service requests.

The ideal candidate blends strong customer service with foundational technical knowledge in networking and cabling. Responsibilities include intake through resolution and billing, with growth toward long-term