Service Desk Coordinator: Incident Response & Fulfillment

Retail Tech Inc; Chanhassen (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Long-term Disability

Life Insurance

Vision Insurance

Short-Term Disability

Paid Time Off

Holiday Pay

401K Plan

Job summary

Retail Tech Inc. seeks a Service Desk Coordinator to manage intake, execution, and closure of service work orders. You will coordinate resources, communicate with clients, and ensure requests align with SLAs and contracts. The role supports incident response, service delivery, and billing readiness.

The position emphasizes planning, attention to detail, and teamwork in a professional office or remote environment, with standard hours and potential evening shifts.

Qualifications

• High school diploma or equivalent with relevant work experience.
• 1–3 years of experience in project coordination, customer service, or administrative support.
• Preferred Associate or Bachelor’s degree in Business or related field.
• Technical or POS-related experience.

Responsibilities

• Receive and acknowledge service requests from clients.
• Ensure all service requests are created, documented, and maintained in the system.
• Schedule service requests in line with client SLAs.
• Publish work orders with complete documentation.
• Assign technicians and resources to work orders.
• Coordinate Level 1 and Level 2 support activities.
• Monitor and coordinate delivery of equipment and materials.
• Manage service requests through lifecycle and communicate status to clients.
• Ensure completion per agreements and assist with invoicing.

Skills

Planning and organization

Strong communication

Attention to detail

Problem solving

Teamwork

Reliability

Education

High school diploma or equivalent

Associate or Bachelor's degree in Business or related field

Tools

POS systems

Job description

Retail Tech Inc. seeks a Service Desk Coordinator to manage intake, execution, and closure of service work orders. You will coordinate resources, communicate with clients, and ensure requests align with SLAs and contracts. The role supports incident response, service delivery, and billing readiness.

The position emphasizes planning, attention to detail, and teamwork in a professional office or remote environment, with standard hours and potential evening shifts.