Service Desk Coordinator

Metro Appliances and More; Oklahoma City (OK); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Life insurance

Paid holidays

Paid vacation & sick days

Job summary

Metro Appliances and More in Oklahoma City is seeking a Service Desk Coordinator for a full-time role. You will serve as the main contact for service needs and coordinate appointments with customers and service providers.

Responsibilities include documenting notes in invoices, providing updates, handling warranty tasks, ordering parts, and maintaining timely communication with customers and sales teams. A background check and drug screen are required.

Qualifications

• Customer service experience preferred, but not required.
• Computer knowledge.
• Data entry.
• Must pass a criminal background check and a pre-employment drug screen.

Responsibilities

• Serve as the main point of contact for customers regarding service needs.
• Coordinate/schedule service appointments for customers as necessary or direct them to the proper servicer/manufacturer.
• Document notes regarding scheduled service appointments in customer invoices.
• Communicate with customers and salespeople in a timely and professional manner.
• Provide repair updates to customers.
• Return customer phone calls the same day.
• Handle warranty-related tasks regarding service.
• Order necessary parts when needed, check in on parts daily, and get them to the correct location.
• Prepare, log, update, and file service work orders on vendor websites and ServicePower.
• Follow up with customers to ensure satisfaction after service completion.

Skills

Organized

Multitasking

Communication

Customer service

Job description

Metro Appliances & More in Oklahoma City has a full-time position available for a Service Desk Coordinator.

Hours

Monday – Friday: 8 am – 5 pm

Pay

$20.00 per hr.

Duties

• Serve as the main point of contact for customers regarding service needs.
• Coordinate/schedule service appointments for customers as necessary or direct them to the proper servicer/manufacturer.
• Properly document any notes regarding scheduled service appointments in customer invoices.
• Communicate with customers and salespeople in a timely and professional manner.
• Provide repair updates to customers.
• Return customer phone calls the same day.
• Handle any warranty-related tasks regarding service.
• Order necessary parts when needed, check in on parts daily, and get them to the correct location.
• Prepare, log, update, and file service work orders on vendor websites and ServicePower.
• Follow up with customers to ensure satisfaction after service completion.

Skills

• Ability to stay organized.
• Must be able to multitask.
• Ability to communicate effectively and professionally.
• Listen to complaints and maintain composure with customers.

Requirements

• Customer service experience preferred, but not required.
• Computer knowledge.
• Data entry.
• Must pass a criminal background check and a pre-employment drug screen.

Benefits

• Medical, dental, prescription, and life insurance.
• Paid holiday.
• Paid vacation/sick days.