Service Manager

Herk & Associates - Heavy Equipment Jobs; Oklahoma City (OK); On-site; USD 95,000 - 125,000; Full time

Job summary

Herk & Associates - Heavy Equipment Jobs seeks a Service Manager to lead service operations in the Oklahoma City area. You will drive technician productivity, warranty compliance, service quality, and customer satisfaction while partnering with parts, sales, and leadership teams.

Responsibilities include managing shop and field service, optimizing processes, scheduling, billing, and maintaining safety standards. You will develop the team and uphold equipment uptime for customers.

Qualifications

• Experience leading a service department in equipment or related industries.
• Strong understanding of diagnostics, repair, and service processes.
• Proven ability to lead and develop service teams.
• Knowledge of service financials including labor efficiency and warranties.
• Excellent organizational and customer service skills.
• Proficiency with Microsoft Office and dealership systems.
• Ability to analyze reports and drive operational improvements.

Responsibilities

• Lead day-to-day service department operations including shop and field service.
• Develop and enforce service processes to improve efficiency and turnaround times.
• Oversee technician scheduling, dispatching, and workload planning.
• Ensure timely completion of work orders, billing, and warranty submissions.
• Monitor performance metrics, labor efficiency, and profitability.
• Recruit, train, coach, and develop service technicians and staff.
• Maintain safety, cleanliness, and organization in the service area.
• Serve as primary contact for escalated customer service or technical issues.
• Collaborate with parts and sales to support uptime.
• Maintain departmental tools, vehicles, and equipment.

Skills

Leadership

Customer service

Data analysis

Communication

Organizational skills

Tools

MS Office

Dealership software

Job description

A well-established equipment dealership serving the construction industry is seeking a Service Manager to lead service operations in the Oklahoma City area.

The Service Manager will play a key role in driving technician productivity, warranty compliance, service quality, and customer satisfaction, while partnering closely with parts, sales, and leadership teams.

Key Responsibilities

• Lead and manage day-to-day service department operations, including shop and field service
• Develop, implement, and enforce service processes to improve efficiency, quality, and turnaround times
• Oversee technician scheduling, dispatching, and workload planning
• Ensure accurate and timely completion of work orders, billing, and warranty submissions
• Monitor service department performance metrics, labor efficiency, and profitability
• Recruit, train, coach, and develop service technicians and support staff
• Maintain high standards for safety, cleanliness, and organization within the service department
• Act as a primary point of contact for escalated customer service or technical issues
• Collaborate with parts and sales teams to support customer needs and equipment uptime
• Maintain departmental tools, vehicles, and equipment in proper working condition

Qualifications

• Previous experience in a service department leadership role, preferably within equipment, underground construction, or a related industry
• Strong technical understanding of equipment service, diagnostics, and repair processes
• Proven ability to lead, motivate, and develop service teams
• Working knowledge of service department financials, including labor efficiency and warranty processes
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office and dealership business systems
• Ability to analyze reports and translate data into operational improvements

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.