Service Desk Coordinator

Metro Appliances & More; Oklahoma City (OK); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, prescription, andLife

Paid holiday

Paid vacation/sick days

Job summary

Metro Appliances & More in Oklahoma City is seeking a Service Desk Coordinator to be the main contact for service needs, scheduling appointments and documenting notes in customer invoices. You will also communicate with customers and salespeople, provide repair updates, and manage warranties.

This full-time role runs Monday–Friday, 8 am–5 pm, with a $20.00 per hour pay and comprehensive benefits including healthcare and paid time off.

Qualifications

• Customer service experience preferred, but not required.
• Data entry and general computer knowledge.
• Ability to pass a criminal background check and a pre-employment drug screen.

Responsibilities

• Serve as the main point of contact for customers regarding service needs.
• Coordinate/schedule service appointments for customers.
• Document notes on scheduled service in invoices.
• Communicate with customers and salespeople professionally.
• Provide repair updates to customers.
• Return customer calls the same day.
• Handle warranty-related tasks for service.
• Order parts and track them daily.
• Prepare, log, update, and file service work orders.
• Follow up with customers to ensure satisfaction after service.

Skills

Organization

Multitasking

Professional communication

Customer interaction

Job description

Metro Appliances & More in Oklahoma City has a full-time position available for a Service Desk Coordinator.

Hours:

Monday - Friday: 8 am - 5 pm

Pay:

$20.00 per hr.

Duties:

• Serve as the main point of contact for customers regarding service needs.
• Coordinate/schedule service appointments for customers as necessary or direct them to the
• proper servicer/manufacturer.
• Properly document any notes regarding scheduled service appointments in customer invoices.
• Communicate with customers and salespeople in a timely and professional manner.
• Provide repair updates to customers.
• Return customer phone calls the same day.
• Handle any warranty-related tasks regarding service.
• Order necessary parts when needed, check in on parts daily, and get them to the correct location.
• Prepare, log, update, and file service work orders on vendor websites and ServicePower.
• Follow up with customers to ensure satisfaction after service completion.

Skills:

• Ability to stay organized
• Must be able to multitask
• Ability to communicate effectively and professionally
• Listen to complaints and maintain composure with customers

Requirements:

• Customer service experience preferred, but not required
• Computer knowledge
• Data entry
• Must pass a criminal background check and a pre-employment drug screen.

Benefits:

• Medical, dental, prescription, and life insurance
• Paid holiday
• Paid vacation/sick days