Service Desk Engineer

CornerStone Technology Talent Services; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services firm in Oklahoma City is seeking a Service Desk Engineer to provide Level 1 and Level 2 IT support. In this full-time onsite role, you'll troubleshoot desktop and software issues, manage user accounts, and ensure excellent customer service. Ideal candidates have 4-5 years of experience in IT support, familiarity with Windows 11, and knowledge of Active Directory. This position offers opportunities for skill enhancement within a collaborative IT environment.

Qualifications

• 4-5 years of experience in IT support or help desk.
• Experience with Windows 11 and familiarity with Windows Server 2022.
• Knowledge of Active Directory and user management.

Responsibilities

• Provide Level 1 & Level 2 support for desktops and laptops.
• Troubleshoot and resolve Windows 11 and Windows Server issues.
• Manage user accounts and passwords through Active Directory.

Skills

IT support experience

Troubleshooting

Strong communication

Customer service skills

Tools

ServiceNow

Jira

Remedy

Intune

SCCM

AnyDesk

TeamViewer

Job description

Service Desk Engineer – Onsite, Oklahoma City, OK

Are you a tech‑savvy problem solver who enjoys helping people with their IT issues? We’re looking for a Service Desk Engineer to join our team in Oklahoma City. This is a full‑time, permanent onsite role with a competitive salary.

What You’ll Do

• Provide Level 1 & Level 2 support for desktops, laptops, and software applications.
• Troubleshoot and resolve Windows 11 and Windows Server 2022 issues.
• Manage user accounts, passwords, and access through Active Directory.
• Support Microsoft Office 365/Outlook and collaboration tools.
• Install, configure, and maintain hardware and software.
• Assist with patching, updates, and system upgrades.
• Handle tickets, incidents, and problem resolution with a focus on excellent customer service.
• Coordinate with other IT teams for escalations and solutions.

What You Bring

• 4–5 years of experience in IT support, help desk, or end‑user support.
• Hands‑on experience with Windows 11 and familiarity with Windows Server 2022.
• Knowledge of Active Directory, Group Policies, and user management.
• Experience with ticketing tools like ServiceNow, Jira, or Remedy.
• Understanding of basic networking concepts (IP, DNS, DHCP).
• Strong troubleshooting, communication, and customer service skills.

Nice to Have

• Microsoft certifications (MCSA or Modern Desktop Administrator Associate).
• Experience with endpoint management tools like Intune or SCCM.
• Familiarity with remote support tools like AnyDesk or TeamViewer.

Why You’ll Love This Role

• Work onsite in Oklahoma City with a collaborative IT team.
• Solve real‑world IT challenges and help end users succeed.
• Opportunity to grow your technical skills and certifications.
• Be part of a company that values customer‑first thinking and teamwork.