IT Service Desk Engineer II – Windows & AD (Hybrid)

WorkSmart (Germany); North Carolina; Híbrido; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time salaried position with good/

Overtime pay (Fluctuating Work Week)

Health, Dental, and Vision insurance

Short- and Long-Term Disability, plus

401(k) with corporate match

Wellbeing reimbursement

Up to 4 paid days per year for volunt

Descripción de la vacante

WorkSmart (Germany) is seeking IT professionals to support multiple corporate clients, primarily in Windows environments, with emphasis on user interaction across staff and business owners.

The Level 2 Service Desk Technician provides advanced technical support, resolving escalated issues, and performing deeper troubleshooting across hardware, software, and networks. The role requires analytical skills and independent or collaborative problem solving.

Formación

• Requires associate or bachelor's degree in IT, CS, or related field.
• 2–4 years of IT support or service desk experience.
• Strong knowledge of Windows and Mac operating systems, Microsoft 365, Active Directory, and networking fundamentals.
• Experience with remote support tools and PSA platforms (e.g., ConnectWise).
• Excellent problem-solving, communication, and customer service skills.

Responsabilidades

• Respond to and resolve escalated service desk tickets from Level 1 technicians.
• Troubleshoot and resolve issues related to operating systems, business applications, hardware, and network connectivity.
• Perform root cause analysis and implement long-term solutions to recurring problems.
• Support user account management, including Active Directory, Exchange, and other enterprise systems.
• Assist with system upgrades, patch management, and deployment of new technologies.
• Document solutions and contribute to the knowledge base for future reference.
• Collaborate with Level 3 support and infrastructure teams when necessary.
• Provide mentorship and guidance to Level 1 technicians.
• Ensure compliance with IT policies, procedures, and security standards.

Conocimientos

Excellent communication

Documentation

Customer service

Problem solving

Educación

Associate or Bachelor's degree in IT

Herramientas

Windows OS

Mac OS

Microsoft 365

Active Directory

Networking fundamentals

ConnectWise

Descripción del empleo

WorkSmart (Germany) is seeking IT professionals to support multiple corporate clients, primarily in Windows environments, with emphasis on user interaction across staff and business owners.

The Level 2 Service Desk Technician provides advanced technical support, resolving escalated issues, and performing deeper troubleshooting across hardware, software, and networks. The role requires analytical skills and independent or collaborative problem solving.