Hybrid IT Service Desk Analyst | Windows/Server Support

Society Insurance Company; Fond du Lac (WI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible scheduling

Hybrid work schedule

Company-paid holidays

PTO and telecommuting options

Health, dental, life, and vision保险

Job summary

Society Insurance in Fond du Lac, WI is seeking an IT Service Desk Analyst to provide first- and second-line hardware and software support, onboarding, password resets, device setup, and routine maintenance. The role requires 2+ years of technical support and a relevant associate degree, with certifications preferred.

You will resolve issues through ServiceNow, maintain uptime, and interact with internal clients to deliver professional, courteous support.

Qualifications

• Associate degree in computer support or related field required.
• 2+ years of technical support experience required.
• Certifications preferred: CompTIA A+, Network+, CITRIX and/or MCSA.
• Experience with Windows servers and SQL servers preferred.
• Experience with network monitoring, reporting, and alerting preferred.

Responsibilities

• Provide primary and secondary hardware and software support to Service/Help Desk operations.
• Serve as first point of contact for employees needing technical help.
• Resolve hardware, software, account, access, and network issues.
• Assist onboarding, password resets, device setup, and routine maintenance.
• Document issues in Service Now and collaborate with teammates and vendors.

Skills

Customer service

Troubleshooting

Prioritization

Communication

Team collaboration

Education

Associate Degree in Computer Support or related field

CompTIA A+

CompTIA Network+

CITRIX

MCSA

Tools

Service Now

Windows servers

SQL servers

IP PBX

Remote monitoring software

Job description

Society Insurance in Fond du Lac, WI is seeking an IT Service Desk Analyst to provide first- and second-line hardware and software support, onboarding, password resets, device setup, and routine maintenance. The role requires 2+ years of technical support and a relevant associate degree, with certifications preferred.

You will resolve issues through ServiceNow, maintain uptime, and interact with internal clients to deliver professional, courteous support.