Service Desk Analyst - IT Support & Systems

City of Beloit; Beloit (WI); On-site; USD 48,000 - 62,000; Full time

Job summary

City of Beloit is seeking a Service Desk Analyst to deliver specialized IT support in the Information Technology department in Beloit, WI. The role focuses on facilitating telecommunications systems development and implementation, with duties spanning network and system administration and end-user training.

The candidate will install and troubleshoot enterprise hardware/software, maintain configurations, and assist customers with technical issues, contributing to reliable IT operations and user

Qualifications

• Associate’s Degree in Computer Science or a related field.
• CompTIA A+ certification is required.
• 5 years of IT help desk or service desk experience preferred.
• Valid driver’s license and satisfactory driving record.

Responsibilities

• Provide technical support to users with focus on telecommunications systems development and implementation.
• Perform network engineering and/or administration activities, including system configuration and administration.
• Select, install, and troubleshoot enterprise hardware/software products and provide necessary training.
• Handle customer inquiries and resolve issues to maintain service quality.

Skills

IT help desk experience

Driver's license

Education

Associate’s Degree in Computer Science or related field

Tools

CompTIA A+ certification

Job description

City of Beloit is seeking a Service Desk Analyst to deliver specialized IT support in the Information Technology department in Beloit, WI. The role focuses on facilitating telecommunications systems development and implementation, with duties spanning network and system administration and end-user training.

The candidate will install and troubleshoot enterprise hardware/software, maintain configurations, and assist customers with technical issues, contributing to reliable IT operations and user